Ayobami. (Ayo) Elegbe.
Waterloo,ON
Summary
Accomplished Consultant with a drive for organizational improvements through leveraging expertise in market research, devising creative strategies for system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Customer Service background bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Rogers Communications
05.2023 - 08.2023
- Cross selling other services offered to customers e.g Home security and Tv services to boost CSAT and overall team target for all products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions by creating cases and follow up with back end teams.
- Achieved high satisfaction rating through proactive one-call resolutions 89% of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases updating any new changes in address, payments source.
Costco Sales Advisor
Advantage Enterprise Communications
01.2023 - 05.2023
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Used customer insights to develop innovative sales strategies to increase sales by 15%.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Administrative Manager
Bolabami Enterprises
10.2019 - 08.2022
- Identifying target niche through market research , using competitor analysis and question surveys to already existing customers to ascertain more in demand brands.
- Working with IF formulas , using Vlookup to extract data from clutter , look up price and also update current market rates.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Created different charts and graphs , interactive dashboards to help visualize data for updated reports in making business decisions using tableau
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel by developing a PIP.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems of waybills and order invoices from all vendors for enhanced order and accuracy to help prepare financial statements , tax returns and keep track of deductible expenses and incomes.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Frontline Intern( Customer Care Specialist)
Access Bank Head Office
04.2017 - 09.2019
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients while providing information on customer questions and explaining available services such as deposit accounts, bonds, and securities using Oracle FCUBS.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balancing cash registers at EOD ,Vault accounts , ATM loads and bullion sell out on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Utilized western union and moneygram platforms to to provide accurate rates in Usd, Pounds , Euro, Cad and help complete international transfers ranging from institutions payments to imported goods.
- Expanded client base by promoting new financial products.
Education
Post Graduate Diploma - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON06.2023
Bachelor of Arts - International Studies& History
University of Ilorin
Kwara Nigeria09.2014
Skills
- Issue and Complaint Resolution
- Sales and Upselling
- Communications Strategies
- Recommend Financial Products
- Compliance Controls
- Customer Accounts Management
- Clientele Relationship Development
- Budgeting and Expense Monitoring
- Coaching and Training
- Excel
- Tableau
- Oracle ( F-Cubs , BPMS)
- Financial Analysis
Timeline
Customer Service Specialist
Rogers Communications
05.2023 - 08.2023
Costco Sales Advisor
Advantage Enterprise Communications
01.2023 - 05.2023
Administrative Manager
Bolabami Enterprises
10.2019 - 08.2022
Frontline Intern( Customer Care Specialist)
Access Bank Head Office
04.2017 - 09.2019
Post Graduate Diploma - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - International Studies& History
University of Ilorin
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