Soccer, Music, Coding, Art
Ayo Osho
Customer Service Representative
Sarnia ,Canada
Summary
II am dedicated Customer Service professional with knowledge of service deliVery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also Very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Delivery/Mover
Secured Shipping And Delivery
London, ON
06.2022 - 09.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 50lbs.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Inspected items for damage and reported issues to supervisor for resolution.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Customer Service Representative
Farm Boy Food Service
London, ON
03.2022 - 05.2022
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Walmart
London, Ontario
01.2022 - 03.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Agent
Alt Mall
Lagos, Lagos
02.2020 - 11.2021
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Lambton College
09.2022 - 04.2023
B.sc - Banking and Finance
Babcock University
08.2014 - 08.2020
Skills
Customer Support
Sales expertise
Complaint resolution
Telephone etiquette
Good communication skills
Excellent written and oral communication
Customer Relations
Certification
Psense, Certificate for employability skills
Interests
Timeline
Lambton College
09.2022 - 04.2023
Customer Delivery/Mover
Secured Shipping And Delivery
06.2022 - 09.2022
Customer Service Representative
Farm Boy Food Service
03.2022 - 05.2022
Sales Associate
Walmart
01.2022 - 03.2022
Psense, Certificate for employability skills
07-2020
Customer Service Agent
Alt Mall
02.2020 - 11.2021
B.sc - Banking and Finance
Babcock University
08.2014 - 08.2020