AYO AJAYI
Toronto,ON
Summary
Certified Product Manager and Business Consultant with extensive experience in relationship management and problem solving in Fintech, Payment and Banking Industry. Skilled in Agile methodology, Data Analytics and Product Development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Summer Associate (Technology Leadership Advancement Program)
Canadian Imperial Bank of Commerce
05.2024 - 08.2024
- Managed the Technology Operations Code Deployment for the Bank by ensuring all 17 Team's artifacts meet compliance requirement and reducing deficiency leading to a successful FY audit
- Developed an Interactive Dashboard for the Technology Operation EPP Project Spend to enable each VP's to track the Annual Spend and compare to the Budget
- Facilitate monthly training for over 300 Project Managers on Finance for the Strategic Project and Portfolio Delivery which led to improve SLA for the Team
Lead Product Manager- Digital Strategy
Emergent Infrastructure Lab
01.2022 - 01.2023
- Led a team of 10 to design and develop a premium finance application for a top 3 insurance company in Nigeria, enabling low- and middle-income earners to access health insurance. Achieved 76% product adoption and 82% customer retention.
- Developed strategic documentation for stakeholders to drive commitment and ensure seamless development of Fintech products from ideation to implementation.
- Conducted in-depth analysis of 30,000+ user data to identify customer segment profitability, optimizing payment pricing strategies. Reduced customer churn by 20% and increased profit margins by 22%.
- Oversaw the end-to-end development of a digital banking product for a Tier 1 microfinance bank, collaborating with the strategic business unit to advance the product from ideation to MVP. Efforts resulted in a 75% increase in user acquisition.
Product Manager, Banking and Payments
UNITED BANK FOR AFRICA PLC
01.2018 - 01.2022
- Company Overview: Pan-African financial institution known as Africa's Global Bank with total assets of $20.1 billion
- Oversaw the implementation of real-time payment solutions with NIBBS-NIP, significantly enhancing transaction speed and customer satisfaction.
- Developed comprehensive business cases for new payment products and enhancements, addressing customer needs and driving a 25% increase in strategic partnerships for the bank.
- Spearheaded the rollout of a new mobile payment platform, achieving a 40% increase in mobile transactions and delivering a seamless user experience.
- Managed the payment portfolio, including business e-transfers, bulk e-transfers, and remote deposits, ensuring alignment with the bank's vision and customer requirements.
- Led reporting and feedback gathering from multiple stakeholders to assess the impact of payment processes on other departments, driving continuous improvement initiatives.
- Collaborated with the centralized processing team to develop a software solution for electronically archiving blacklisted bank verification numbers of fraudulent accounts, reducing duplicated requests by 70%.
- Directed a team of 10 in developing an automated suspicious transaction reporting system, implementing software for 400 branches and 25M+ customers, achieving a 98% success rate in service delivery speed and efficiency.
- Managed a team of 12 to develop the bank's self-service system, automating customer account reactivation and upgrades across 400 branches, resulting in a 60% customer satisfaction rate within the first six months of deployment.
- Led a team of 10 in enhancing the bank’s core banking application, upgrading the Post No Debit feature for low-tier accounts of 15M+ customers, resulting in a 64% customer conversion rate post-deployment.
- Facilitated collaboration among eight units to analyze a three-year project plan with a $70M investment roadmap, securing stakeholder approval for execution.
Education
MBA -
UNIVERSITY OF TORONTO, ROTMAN SCHOOL OF MANAGEMENT
Toronto, ON2025
Bachelor of Technology - undefined
FEDERAL UNIVERSITY OF TECHNOLOGY AKURE
Akure, Ondo State12.2016
Skills
- Design Thinking
- Agile Development
- Product Development
- Payment Modernization
- Product Strategy
- Project Management
- Tableau
- Alteryx
- JIRA
Certification
- Azure 365 Fundamentals
- Azure AI Fundamentals
- Certified Scrum Product Owner- Scrum Alliance
- Google UX Design
- Scrum Fundamentals Certified (SFC)
- Banking and Payment Management (FITC)
Additional Information
Played in the 10th Annual CIBC Community Cup; a charity match to raise $10,000 United Way., Mentor/Coach to the CIBC co-ops on the 2024 Summer Innovation Challenge and won 2nd Prize Award., Volunteered with Gemstone Capital in Partnership with Google facilitating digital skill training for over 10,000 students., Strong interest in music: Sang in 3 different states in a music group in Nigeria.
Languages
SQL
Python
Timeline
Summer Associate (Technology Leadership Advancement Program)
Canadian Imperial Bank of Commerce
05.2024 - 08.2024
Lead Product Manager- Digital Strategy
Emergent Infrastructure Lab
01.2022 - 01.2023
Product Manager, Banking and Payments
UNITED BANK FOR AFRICA PLC
01.2018 - 01.2022
Bachelor of Technology - undefined
FEDERAL UNIVERSITY OF TECHNOLOGY AKURE
- Azure 365 Fundamentals
- Azure AI Fundamentals
- Certified Scrum Product Owner- Scrum Alliance
- Google UX Design
- Scrum Fundamentals Certified (SFC)
- Banking and Payment Management (FITC)
MBA -
UNIVERSITY OF TORONTO, ROTMAN SCHOOL OF MANAGEMENT
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