Ayo Abiola-Osho
Summary
A dedicated and versatile professional with a proven track record in graphic and product design, coupled with excellent customer service skills. Seeking a challenging role where creativity, technical proficiency, and customer-focused expertise converge to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ORDER MANAGEMENT ASSOCIATE
HOME DEPOT
03.2023 - Current
- Processed 50+ Customer Credit Card Applications and Relevant Follow-Up & Filing Of Completed Applications
- Provided friendly and courteous customer service by responding to customer inquiries regarding the delivery policy, store layout, and location of merchandise
- Handled approximately 40 damaged special orders and recorded markdowns on special orders
- Making outgoing calls to Vendors and Installers to follow up on customer orders
- Locate and sign out Will-Call orders.
FREELANCE PRODUCT DESIGNER
AO DESIGNS
06.2022 - Current
- Built Mobile app prototypes: Food Hub, Epocket, and more
- Analyzes existing interfaces to detect user pain points, recommending design changes and iterative updates to an IT manager
- Integrated UI features complying with prescribed code standards and technical design guidelines
- Created maps, models, and templates for diverse projects.
UI/UX INTERN
STERLING BANK
02.2021 - 07.2021
- • Utilized customer feedback from User Testing to add 31+ themes, achieving 89% customer satisfaction
- • Created user personas based on customer feedback from Hotjar, which expanded interactions by 64%
- • Created extensive user personas and journey maps for 3 new product lines, assisting seniors to build targeted design strategies.
Education
INTERNATIONAL BUSINESS -
LAMBTON COLLEGE
Sarnia, ON08.2023
GRAPHICS DESIGN -
BABCOCK UNIVERSITY
Lagos Nigeria09.2020
Skills
- Visual Design
- Storyboards
- Wireframes
- User flows
- Branding
- Web Development
- Responsive Design
- Art & Illustration
- Time Management
- Computer Skills
- Attention to Detail
Certification
- Google UX certificate 2022
- Udemy Graphics Design Masterclass
- Adobe XD UI/UX design course 2021
- Fundamentals of Project Management
- Adobe creative suite
- Figma
- Sketch
- Indesign
- Invision
- Vs code
- HTML
- CSS
Activities
Soccer: played in Lambton College varsity (2021-2023)
Behance
https://www.behance.net/gbengaabiola
Hobbies and Interests
- Soccer
- Music
- Fashion
- Art
- Design
Languages
English
Native or Bilingual
Timeline
ORDER MANAGEMENT ASSOCIATE
HOME DEPOT
03.2023 - Current
FREELANCE PRODUCT DESIGNER
AO DESIGNS
06.2022 - Current
UI/UX INTERN
STERLING BANK
02.2021 - 07.2021
INTERNATIONAL BUSINESS -
LAMBTON COLLEGE
GRAPHICS DESIGN -
BABCOCK UNIVERSITY
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