Summary
Overview
Work History
Education
Skills
Timeline
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AYO ABIODUN

Winnipeg,Canada

Summary

Motivated and service-oriented professional with several years of experience in customer service, insurance, and administrative support. I thrive in fast-paced, results-driven environments, and I bring a solid foundation in relationship management, documentation, and process understanding. I am passionate about improving workflows and contributing to positive client experiences. My goal is to transition into a Business Analyst role, where I can apply my strong communication and problem-solving skills to support both internal teams and external stakeholders.

Overview

14
14
years of professional experience

Work History

Claims Service Representative

Workers Compensation Board
Winnipeg, Canada
02.2023 - Current
  • Act as the first point of contact for injured workers, employers, healthcare providers, and self-insured clients regarding claim and account coverage inquiries.
  • Provide customer service in a team environment, answering a minimum of 90% of calls offered.
  • Respond to and take ownership of efficiently resolving customer inquiries.
  • Actively participate in team meetings, coordinating the completion of departmental work activities.
  • Gather detailed information about new or existing claims using effective listening and questioning techniques.
  • Make appropriate decisions within established guidelines and authority levels.
  • Use clear communication and active listening to explain claim processes and ensure client understanding.
  • Provide guidance and technical support, assisting clients with troubleshooting and onboarding.
  • Recognize common service issues and escalate patterns to supervisors to support service improvement.
  • Complete detailed memos documenting client conversations, entitlement decisions, and claim updates.
  • Contribute to user experience improvements through feedback and advocacy for simplified digital processes.

Customer Service Representative (Part-time)

La Salle Insurance
Winnipeg, Canada
02.2023 - Current
  • Manage policy updates and resolve inquiries related to policy changes or coverage.
  • Identify client needs and coordinate with service providers to offer optimal coverage and rates.
  • Assist with claim documentation and policy endorsements while monitoring renewal accuracy.
  • Conduct market research to provide competitive and appropriate insurance options.
  • Negotiate with underwriters to secure favorable coverage terms.
  • Maintain detailed records and follow up with clients to ensure satisfaction and clarity.

Retail Associate

Hudson’s Bay
Winnipeg, Canada
10.2022 - 06.2025
  • Created a welcoming environment and supported product inquiries and issue resolution such as returns, order fulfillment, product discrepancies.
  • Drove sales through attentive service and promotional knowledge.
  • Maintained high standards of cleanliness and visual merchandising.
  • Executed opening and closing procedures and securely operated POS systems.

Retail Associate

Coach
Winnipeg, Canada
10.2022 - 01.2024
  • Used in-depth product knowledge to assist clients with suitable purchases.
  • Handled merchandise returns and assisted with phone orders and inquiries.
  • Helped increase sales and UPT (units per transaction) by identifying client needs, analyzing preferences, and proposing tailored solutions.
  • Ensured customer satisfaction through active listening and appropriate product recommendations.

Insurance Advisor

Alliance Insurance
Dubai, UAE
12.2019 - 06.2021
  • Quoted new business for inbound/outbound clients and walk-ins.
  • Operated multiple systems for application processing and policy adjustments.
  • Supported client retention through professional service and accurate records.
  • Clearly explained policy coverage to help clients make informed decisions.

Administrative Assistant

Madley Property Estate Agents Ltd
London, UK
02.2015 - 10.2017
  • Managed incoming calls and directed clients accordingly.
  • Scheduled meetings with potential renters and buyers.
  • Maintained organized filing systems and provided support to the sales team.
  • Assisted with customer service queries and day-to-day operations.

Administrative Assistant

Hay Group Nigeria Ltd
, Nigeria
03.2013 - 10.2014
  • Handled high-volume calls with professionalism.
  • Entered client data accurately and assisted in billing reconciliation.
  • Prepared weekly mailings and supported internal event planning.

Finance Consultant

Prima Garnet Ogilvy
, Nigeria
09.2011 - 02.2013
  • Built relationships with partners and supported co-marketing campaigns.
  • Reconciled payments, processed invoices, and maintained campaign accounting.
  • Produced monthly financial statements and reporting documentation.

Education

Bachelor of Science - Economics

Covenant University
Nigeria

Associate of Arts - Arts & Fashion

University of the Arts
London

Fundamentals of Insurance - Level 1 Licence

CAIB 2 -

Skills

  • Strong communication and interpersonal skills
  • Excellent listening and information gathering techniques
  • Proficient multitasking under pressure in deadline-driven environments
  • Detail-oriented and analytical, with strong documentation skills
  • Skilled in navigating multiple computer systems simultaneously
  • Proficient in Microsoft Office

Timeline

Claims Service Representative

Workers Compensation Board
02.2023 - Current

Customer Service Representative (Part-time)

La Salle Insurance
02.2023 - Current

Retail Associate

Hudson’s Bay
10.2022 - 06.2025

Retail Associate

Coach
10.2022 - 01.2024

Insurance Advisor

Alliance Insurance
12.2019 - 06.2021

Administrative Assistant

Madley Property Estate Agents Ltd
02.2015 - 10.2017

Administrative Assistant

Hay Group Nigeria Ltd
03.2013 - 10.2014

Finance Consultant

Prima Garnet Ogilvy
09.2011 - 02.2013

Bachelor of Science - Economics

Covenant University

Associate of Arts - Arts & Fashion

University of the Arts

Fundamentals of Insurance - Level 1 Licence

CAIB 2 -

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