AYO ABIODUN
Winnipeg
Summary
I thrive in fast-paced, results-driven environments and am eager to take on new challenges. With a strong foundation in customer service, I excel in building and maintaining client relationships, delivering comprehensive product knowledge, and ensuring customer satisfaction. I am now looking to leverage my expertise in customer service to contribute as a Claims Service Representative, where I can apply my skills in problem-solving, communication, and attention to detail to support clients and drive positive outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Worker's Compensation Board Of Manitoba
Winnipeg, MB
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created and managed new claims by establishing accurate claim files, ensuring proper and processing claims according to company policies.
- Handled time loss claims by accepting and reviewing specific claims, ensuring they met required criteria for approval and timely processing.
- Provided exceptional customer service by utilizing effective listening and questioning techniques to assess customer needs, ensuring a smooth claims process from initiation to resolution.
- Resolved inquiries efficiently by identifying, evaluating, and presenting solutions to customer issues, adhering to organizational standards for timely and satisfactory outcomes.
- Collaborated with internal teams, including Adjudicators and Case Managers, to escalate unresolved issues and ensure prompt follow-up and resolution.
- Maintained detailed records of all claims-related interactions, ensuring accurate documentation for compliance.
- Consistently met organizational objectives by managing multiple claims simultaneously while maintaining high levels of customer satisfaction and resolving issues within established timelines.
- Demonstrated strong problem-solving skills by evaluating customer needs and providing alternative solutions when immediate resolution was not possible.
Retail Associate
Hudson's Bay - Winnipeg, Manitoba
10.2022 - Current
- Creating a welcoming environment by greeting all customers as they walk through the store
- Providing excellent customer service by ensuring the customer takes priority and answering any questions they have
- Maximizing sales opportunities to achieve store targets
- Maintaining consistent visual merchandising and housekeeping standards at all times
- Ensuring adherence to operating and security procedures at all times
- Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times
- Executing opening and closing procedures
Customer Service Representative
La Salle Insurance - Winnipeg, Manitoba
02.2023 - 10.2024
- Resolve customer inquiries regarding policy changes or coverage issues.
- Conduct market research to identify competitive rates for clients.
- Negotiate with underwriters to secure favorable terms on behalf of clients.
- Monitor the performance of existing accounts, including renewals, endorsements and cancellations.
- Provide information and answered questions via personal meetings, phone calls, and email.
- Research coverage and premium options and supplied clients with best coverage available for individual needs.
- Monitor clients' insurance coverages to ensure changing needs were met.
- Explain coverage options to potential policyholders, answering questions or concerns.
- Assist clients in navigating the claims process, ensuring accurate documentation and timely resolution
Retail Associate
Coach - Winnipeg, Manitoba
10.2022 - 01.2024
- Use product knowledge to suggest items to match client needs.
- Greet each customer and offer assistance in finding requested items, helping boost customer satisfaction and retention.
- Handle price checks, merchandise transfers and returns to keep store orderly and efficient.
- Assist customers by phone regarding store operations, products, promotions and orders.
- Assist customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Insurance Advisor
Alliance Insurance - Dubai, United Arab Emirates
12.2019 - 06.2021
- Supported new and existing customers by offering recommendations for products and services required
- Promoted retention of existing customers by building strong relationships and providing quality customer service
- Navigated multiple web-based platforms to complete customer applications
- Quoted new business through outbound calls and walk-in clients
Part-time Administrative Assistant
Madley Property estate agents Ltd - London, United Kingdom
02.2015 - 10.2017
- Answer and direct incoming calls
- Organized and scheduled meetings with potential buyers and renters
- Developed and maintained a filing system
- Provided support to customers
- Coordinated support to facilitate general office operations.
Administrative Assistant
Hay Group Nigeria Ltd - Nigeria
03.2013 - 10.2014
- Answered an expected 50+ call reception with efficiency and professionalism
- Reconciled billing statements and payments
- Inputted accurate data on customer files
- Completed weekly mailouts, approximately 150/week
- Provided assistance in the coordination of functions and events
- Continuous self-development, through industry and community involvement business
Finance Consultant
Prima Garnet Ogilvy
Nigeria
09.2011 - 02.2013
- Identified potential partners, worked with partners to establish a relationship, and then collaborate to design and implement co-marketing campaigns
- Collaborated directly with clients to reconcile vendor invoices and facilitate payments
- Prepared monthly reports for payment and account reconciliations and financial statements
- Managed all accounting needs and account updates for ongoing advertising campaigns
Education
Bachelor of Science - Economics
Covenant University
Associate of Arts - Arts And Fashion
University of The Arts
Fundamentals of Insurance - Leve 1 Licence
Canadian Accredited Insurance Broker
Successful Completion of CAIB 2
Canadian Accredited Insurance Broker
Skills
- Typing at 35 WPM with an error rate of less than 5%, ensuring efficient and accurate data entry in high-volume environments
- Proactive and a self-starter with a keen attention to detail
- Well versed in navigating multiple computer programs at once
- Strong sales and communication skills
- Superior multi-tasking skills, in a deadline driven environment
Timeline
Customer Service Representative
Worker's Compensation Board Of Manitoba
10.2024 - Current
Customer Service Representative
La Salle Insurance - Winnipeg, Manitoba
02.2023 - 10.2024
Retail Associate
Hudson's Bay - Winnipeg, Manitoba
10.2022 - Current
Retail Associate
Coach - Winnipeg, Manitoba
10.2022 - 01.2024
Insurance Advisor
Alliance Insurance - Dubai, United Arab Emirates
12.2019 - 06.2021
Part-time Administrative Assistant
Madley Property estate agents Ltd - London, United Kingdom
02.2015 - 10.2017
Administrative Assistant
Hay Group Nigeria Ltd - Nigeria
03.2013 - 10.2014
Finance Consultant
Prima Garnet Ogilvy
09.2011 - 02.2013
Associate of Arts - Arts And Fashion
University of The Arts
Bachelor of Science - Economics
Covenant University
Fundamentals of Insurance - Leve 1 Licence
Canadian Accredited Insurance Broker
Successful Completion of CAIB 2
Canadian Accredited Insurance Broker