AYO ABIODUN
Winnipeg
Summary
I thrive in fast-paced, results-driven environments and am eager to take on new challenges. With a strong foundation in customer service, I excel in building and maintaining client relationships, delivering comprehensive product knowledge, and ensuring customer satisfaction. I am now looking to leverage my expertise in customer service to contribute as a Claims Service Representative, where I can apply my skills in problem-solving, communication, and attention to detail to support clients and drive positive outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Worker's Compensation Board Of Manitoba
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created and managed new claims by establishing accurate claim files, ensuring proper and processing claims according to company policies.
- Handled time loss claims by accepting and reviewing specific claims, ensuring they met required criteria for approval and timely processing.
- Provided exceptional customer service by utilizing effective listening and questioning techniques to assess customer needs, ensuring a smooth claims process from initiation to resolution.
- Resolved inquiries efficiently by identifying, evaluating, and presenting solutions to customer issues, adhering to organizational standards for timely and satisfactory outcomes.
- Collaborated with internal teams, including Adjudicators and Case Managers, to escalate unresolved issues and ensure prompt follow-up and resolution.
- Maintained detailed records of all claims-related interactions, ensuring accurate documentation for compliance.
- Consistently met organizational objectives by managing multiple claims simultaneously while maintaining high levels of customer satisfaction and resolving issues within established timelines.
- Demonstrated strong problem-solving skills by evaluating customer needs and providing alternative solutions when immediate resolution was not possible.
Retail Associate
Hudson's Bay - Winnipeg, Manitoba
10.2022 - Current
- Creating a welcoming environment by greeting all customers as they walk through the store
- Providing excellent customer service by ensuring the customer takes priority and answering any questions they have
- Maximizing sales opportunities to achieve store targets
- Maintaining consistent visual merchandising and housekeeping standards at all times
- Ensuring adherence to operating and security procedures at all times
- Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times
- Executing opening and closing procedures
Customer Service Representative
La Salle Insurance - Winnipeg, Manitoba
02.2023 - 10.2024
- Resolve customer inquiries regarding policy changes or coverage issues.
- Conduct market research to identify competitive rates for clients.
- Negotiate with underwriters to secure favorable terms on behalf of clients.
- Monitor the performance of existing accounts, including renewals, endorsements and cancellations.
- Provide information and answered questions via personal meetings, phone calls, and email.
- Research coverage and premium options and supplied clients with best coverage available for individual needs.
- Monitor clients' insurance coverages to ensure changing needs were met.
- Explain coverage options to potential policyholders, answering questions or concerns.
- Assist clients in navigating the claims process, ensuring accurate documentation and timely resolution
Retail Associate
Coach - Winnipeg, Manitoba
10.2022 - 01.2024
- Use product knowledge to suggest items to match client needs.
- Greet each customer and offer assistance in finding requested items, helping boost customer satisfaction and retention.
- Handle price checks, merchandise transfers and returns to keep store orderly and efficient.
- Assist customers by phone regarding store operations, products, promotions and orders.
- Assist customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Insurance Advisor
Alliance Insurance - Dubai, United Arab Emirates
12.2019 - 06.2021
- Supported new and existing customers by offering recommendations for products and services required
- Promoted retention of existing customers by building strong relationships and providing quality customer service
- Navigated multiple web-based platforms to complete customer applications
- Quoted new business through outbound calls and walk-in clients
Part-time Administrative Assistant
Madley Property estate agents Ltd - London, United Kingdom
02.2015 - 10.2017
- Answer and direct incoming calls
- Organized and scheduled meetings with potential buyers and renters
- Developed and maintained a filing system
- Provided support to customers
- Coordinated support to facilitate general office operations.
Administrative Assistant
Hay Group Nigeria Ltd - Nigeria
03.2013 - 10.2014
- Answered an expected 50+ call reception with efficiency and professionalism
- Reconciled billing statements and payments
- Inputted accurate data on customer files
- Completed weekly mailouts, approximately 150/week
- Provided assistance in the coordination of functions and events
- Continuous self-development, through industry and community involvement business
Finance Consultant
Prima Garnet Ogilvy
09.2011 - 02.2013
- Identified potential partners, worked with partners to establish a relationship, and then collaborate to design and implement co-marketing campaigns
- Collaborated directly with clients to reconcile vendor invoices and facilitate payments
- Prepared monthly reports for payment and account reconciliations and financial statements
- Managed all accounting needs and account updates for ongoing advertising campaigns
Education
Bachelor of Science - Economics
Covenant University
Associate of Arts - Arts And Fashion
University of The Arts
Fundamentals of Insurance - Leve 1 Licence
Canadian Accredited Insurance Broker
Successful Completion of CAIB 2
Canadian Accredited Insurance Broker
Skills
- Typing at 35 WPM with an error rate of less than 5%, ensuring efficient and accurate data entry in high-volume environments
- Proactive and a self-starter with a keen attention to detail
- Well versed in navigating multiple computer programs at once
- Strong sales and communication skills
- Superior multi-tasking skills, in a deadline driven environment
Timeline
Customer Service Representative
Worker's Compensation Board Of Manitoba
10.2024 - Current
Customer Service Representative
La Salle Insurance - Winnipeg, Manitoba
02.2023 - 10.2024
Retail Associate
Hudson's Bay - Winnipeg, Manitoba
10.2022 - Current
Retail Associate
Coach - Winnipeg, Manitoba
10.2022 - 01.2024
Insurance Advisor
Alliance Insurance - Dubai, United Arab Emirates
12.2019 - 06.2021
Part-time Administrative Assistant
Madley Property estate agents Ltd - London, United Kingdom
02.2015 - 10.2017
Administrative Assistant
Hay Group Nigeria Ltd - Nigeria
03.2013 - 10.2014
Finance Consultant
Prima Garnet Ogilvy
09.2011 - 02.2013
Associate of Arts - Arts And Fashion
University of The Arts
Bachelor of Science - Economics
Covenant University
Fundamentals of Insurance - Leve 1 Licence
Canadian Accredited Insurance Broker
Successful Completion of CAIB 2
Canadian Accredited Insurance Broker
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