AYNAZ IMANGHOLIZADEH
Coquitlam
Summary
Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable, and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Tip Top Tailors
07.2024 - Current
- Assisted customers in selecting and fitting formal and casual menswear
- Provided expert recommendations on style, fit, and tailoring options
- Processed sales transactions, returns, and exchanges efficiently
- Maintained store displays and ensured merchandise was well-stocked
- Developed strong relationships with clients, leading to repeat business
Sales Associate
Ayoub's Dried Fruits & Nuts
07.2022 - 10.2023
- Served a variety of roasted & flavored nuts
- Packaged & sealed gift boxes for events/celebrations
- Engaged with customers throughout their tour in the store to find their suitable taste
- Answered incoming phone calls & emails to keep up with the order requests
- Cleaned & supplied designated facility areas
Sales Associate
The Brick
05.2021 - 01.2022
- Helped customers find specific products, answered questions, and offered product advice
- Developed trusting relationships with customers by making personal connections
- Sold various products by explaining unique features and educating customers on proper application or usage
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Assessed customer needs to provide assistance and information on product features
- Worked with fellow sales team members to achieve group targets
Customer Service Representative
Best Buy
04.2018 - 02.2021
- Replenished floor stock and processed shipments to ensure product availability for customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Answered inbound calls, chats, and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
Education
Interior Design
British Columbia Institute of Technology
Burnaby, BCHigh School Diploma -
Carson Graham Secondary School
North Vancouver, BC06.2020
Skills
- Relationship Selling
- Upselling Techniques
- Product Recommendations
- Cash Handling
- Time Management
- Excellent Communication Skills
- Sales Expertise
- Negotiation Tactics
- Retail Store Operations
- Dispute Mediation
- Computer Savvy
Certification
Association for Project Management (APM)
Activities
Participation in research of youth and driving behaviors. (General Hospital Vancouver 2017)
Languages
English
Full Professional
Turkish
Native or Bilingual
Persian
Native or Bilingual
Timeline
Sales Associate
Tip Top Tailors
07.2024 - Current
Sales Associate
Ayoub's Dried Fruits & Nuts
07.2022 - 10.2023
Sales Associate
The Brick
05.2021 - 01.2022
Customer Service Representative
Best Buy
04.2018 - 02.2021
Interior Design
British Columbia Institute of Technology
High School Diploma -
Carson Graham Secondary School
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