AYN BARCELON
Human Resource Assistant/Officer
Calgary,Alberta
Summary
A motivated and detail-oriented recent graduate with a Diploma in Human Resources Management. Excellent communication and interpersonal abilities with a talent for building positive relationships. Proficient in Microsoft Office Suite and HRIS systems. Eager to launch a career in the HR field and contribute organizational, multitasking, and customer service skills to drive operational efficiency. Committed to supporting all human resources functions while providing an exceptional experience for employees and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin Associate
Revital Health Physiotherapy and Massage
09.2022 - Current
- Politely greet and acknowledge over 60 clients per shift ensuring they were checked in for their appointments
- Manage a 3-phone switchboard accurately screening and forwarding over 50 calls per shift
- Assist clients with requests for information, complaints, making appointments, and resolving issues
- Ensure clients' services are communicated to and pre-authorized by insurance company prior to treatment
- Process billings and insurances of over 60 clients per shift
- Diligently process invoices and reports of over 30 MVA clients per day.
Technical Support Representative
Google
03.2022 - 08.2022
- Resolved technical issues, enhancing customer satisfaction with Google Apps
- Efficiently handled over 30 daily customer queries, boosting resolution rates
- Provided expert guidance on Google Applications, ensuring client success.
Technical Support Representative
Concentrix
01.2022 - 03.2022
- Resolved technical issues for HP Instant Ink, improving customer satisfaction
- Enhanced client trust by effectively managing billing and technical queries
- Provided continuous support for customers facing installation and subscription issues
- Applied problem-solving skills to streamline printer setup processes
- Persuasively addressed and resolved customer concerns, boosting service quality.
High School Teacher
Republic Colleges of Guinobatan Inc
06.2019 - 12.2021
- Enhanced student understanding by developing and implementing dynamic math curricula
- Assessed academic performance, leading to tailored instruction that improved student outcomes
- Revolutionized math teaching strategies to foster deeper engagement and comprehension
- Provided consistent support and feedback, significantly boosting student confidence and skills
- Meticulously tracked and analyzed student progress to refine educational approaches.
Admin Assistant
Malabog National High School
03.2019 - 04.2019
- Performed routine clerical tasks by scanning, filing and copying documents
- Composed, edited and prepared correspondence and other department documents.
College Instructor
Divine Word College of Legazpi
06.2018 - 10.2018
- Wrote reading lists to optimize student experience and enhance understandings of Mathematics in the Modern World
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning
- Developed curriculum enhancing mathematical understanding, impacting 250+ students
- Boosted student engagement through tailored reading lists and interactive teaching methods
- Provided personalized feedback to ensure academic growth and overcome learning challenges.
Customer Service Representative
Sutherland Global Inc
04.2015 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Enhanced customer retention by implementing effective service strategies.
Customer Service Representative
Stream Global Services, Security Land Corp
12.2014 - 02.2014
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - Business Administration Major in Human Resources
06.2024
Bachelor of Science - Secondary Education
04.2017
Skills
- Issue and Resolution Tracking
- User Support and Troubleshooting
- Resolving Problems and Incidents
- Troubleshooting Network Issues
- Customer Support
- Needs Assessment
- Microsoft Windows and Office
- Call Center Operations
- Customer Communication and Empathy
- Student Records Management
- Learning Assessments
- Detailed Instruction
- Learning Modalities
- Student Motivation and Engagement
- Classroom Management
- Curriculum Planning and Implementation
Accomplishments
- Passed the License for Professional Teachers in the Philippines
- Passed the Civil Service Examination under Professional Level in the Philippines
Personal Information
Title: HR ASSISTANT/OFFICER
Languages
English
Full Professional
Certification
- Certified Excel Associate - Microsoft
- Certified PowerPoint Associate - Microsoft
- Certified Word Associate - Microsoft
Timeline
Admin Associate - Revital Health Physiotherapy and Massage
09.2022 - Current
Technical Support Representative - Google
03.2022 - 08.2022
Technical Support Representative - Concentrix
01.2022 - 03.2022
High School Teacher - Republic Colleges of Guinobatan Inc
06.2019 - 12.2021
Admin Assistant - Malabog National High School
03.2019 - 04.2019
College Instructor - Divine Word College of Legazpi
06.2018 - 10.2018
Customer Service Representative - Sutherland Global Inc
04.2015 - 05.2015
Customer Service Representative - Stream Global Services, Security Land Corp
12.2014 - 02.2014
Southern Alberta Institute of Technology - Diploma, Business Administration Major in Human Resources
Divine Word College of Legazpi - Bachelor of Science, Secondary Education
- Certified Excel Associate - Microsoft
- Certified PowerPoint Associate - Microsoft
- Certified Word Associate - Microsoft
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