Aymen Zemouri
Longueuil
Summary
Dynamic and results-driven professional with a proven track record at Air Canada, excelling in customer service and safety protocols. Demonstrated expertise in problem-solving and time management, enhancing operational efficiency and ensuring passenger satisfaction. Recognized for reliability and effective communication, consistently delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Grocery Delivery Driver
Exprexx
02.2023 - 01.2025
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
Ramp Agent
Air Canada
11.2020 - 02.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Passenger Service Agent
Air Transat
02.2016 - 03.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
Antoine De Saint-Exupéry
Saint-Leonard, QC06-2016
Skills
- Customer service
- Problem solving
- Time management
- Safety protocols
- Reliability and punctuality
- Team collaboration
- Communication skills
- Conflict resolution
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Timeline
Grocery Delivery Driver
Exprexx
02.2023 - 01.2025
Ramp Agent
Air Canada
11.2020 - 02.2023
Passenger Service Agent
Air Transat
02.2016 - 03.2020
High School Diploma -
Antoine De Saint-Exupéry
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