Ayman Shelbaieh
Ancaster
Summary
A seasoned Director of Operations with a proven track record at S.C.C.M Holdings, I excel in strategic planning and execution, alongside fostering leadership. My approach has significantly enhanced operational efficiency and team productivity, achieving organizational goals with a blend of decisive action and continuous process development.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Knowledgeable [Desired Position] with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
S.C.C.M Holdigs
07.2019 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Channel Sales Manager
Canon Canada
06.2016 - 07.2019
- Developed customized sales plans for each channel partner, driving increased revenue.
- Developed solutions with partners to aid in winning new business.
- Expanded company''s market reach through identifying and recruiting strategic channel partners.
- Liaised with other departments to identify, create, and improve channel programs.
- Aligned internal resources to better support channel partner requirements, enhancing overall service levels and responsiveness.
- Coordinated joint marketing initiatives with channel partners to boost brand visibility and drive customer engagement.
- Developed strong relationships with channel partners for enhanced collaboration and revenue growth.
- Facilitated regular meetings with key stakeholders in the partner ecosystem to share insights, updates, and best practices.
- Troubleshot issues arising from partner interactions, resolving conflicts efficiently and maintaining positive working relationships.
- Collaborated with cross-functional teams to develop tailored solutions that address partner needs and enhance their competitive advantage.
- Implemented training programs for channel partners, leading to increased product knowledge and sales performance.
- Assessed the effectiveness of current partnership strategies, recommending adjustments as needed to optimize outcomes.
- Increased channel partner satisfaction by providing timely support and addressing concerns effectively.
- Planned and executed channel campaigns with cross-functional teammates.
- Built close relationships with key channel resellers and managed service providers.
- Conducted regular performance reviews with channel partners, identifying areas for improvement and implementing action plans to achieve desired results.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Major Accounts, Supply Sales Representative
Canon Canada
01.2015 - 05.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Identified and tapped into new markets, significantly expanding customer base.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Manager
Nexthink
01.2013 - 02.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Bachelor of Science - Computer Information Systems
University of Jordan
Amman, JordanSkills
- Operational Management
- Strategic planning and execution
- Continuous Process Development
- Leadership training
- Decision-making
- Staff training/development
- Staff management
- Customer service management
- Effective leader
- Performance evaluation and monitoring
- Organizational structuring
- Change management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
- ITIL Foundation Certificate in IT Service Management – AXELOS.
Timeline
Director of Operations
S.C.C.M Holdigs
07.2019 - Current
Channel Sales Manager
Canon Canada
06.2016 - 07.2019
Major Accounts, Supply Sales Representative
Canon Canada
01.2015 - 05.2016
Sales Manager
Nexthink
01.2013 - 02.2014
Bachelor of Science - Computer Information Systems
University of Jordan
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