Ayman Iram
Toronto,Canada
Summary
A results-oriented business student with expertise in marketing strategies, customer service, and lead generation. Proven ability to design and implement promotional campaigns that increased engagement by 40%. Skilled in client relationship management, achieving 70%+ lead conversion rates through effective communication and problem-solving. Proficient in creating content tailored for diverse audiences, delivering measurable results, and leveraging CRM tools to manage leads efficiently.
Overview
4
4
years of professional experience
Work History
Community Assistant
Campus Living Centres - The Quad At York
Toronto, Canada
05.2024 - Current
- Company Overview: The largest operator of student housing in Canada
- Provided exceptional customer service by assisting residents with inquiries, resolving issues promptly, and maintaining a high satisfaction rate through email, phone, and in-person support
- Planned and organized 10+ community events, fostering resident engagement and social interaction, resulting in a 30% increase in event participation
- Designed marketing materials, including posters, videos, and digital campaigns to promote events, leasing opportunities, and amenities, increasing resident engagement by 40%
- Conducted property tours for prospective residents, successfully converting over 70% of tours into applications and finalized leases through persuasive communication
- Streamlined communication processes by managing inquiries efficiently, improving response times, and ensuring a positive experience for residents and prospects
Student Life Ambassador
York University
Toronto, Canada
09.2023 - Current
- Engaged with students to understand their challenges, providing tailored solutions and guidance to enhance their overall campus experience.
- Informed and educated students about on-campus resources, services, and opportunities to ensure they effectively utilized available support systems.
- Collaborated with a team of ambassadors and coordinators to develop strategies for improving student services and optimizing kiosk operations.
- Delivered exceptional customer service, addressing student inquiries efficiently and fostering a welcoming and supportive environment.
- Contributed to team initiatives, promoting innovative ideas and ensuring consistent, high-quality assistance to meet student needs.
Marketing & Customer Service Intern
AECC Global
Dhaka, Bangladesh
12.2021 - 03.2022
- Company Overview: International overseas education consultancy
- Engaged and connected with prospective clients to provide detailed consultations on overseas education services, highlighting program benefits to drive client acquisition and enrollment.
- Proactively generated and qualified new leads through client outreach, follow-ups, and effective communication, resulting in an increased pipeline of potential students.
- Promoted company services by effectively delivering targeted presentations, aligning with client needs to achieve a high conversion rate from inquiries to active applications.
- Strengthened client relationships by delivering exceptional customer service, addressing concerns, and maintaining high client satisfaction to boost referrals and retention.
- Utilized CRM systems to manage leads, track client interactions, and optimize outreach strategies for improved efficiency and lead conversion rates.
Marketing Intern
TechyNaf
Dhaka, Bangladesh
06.2021 - 07.2021
- Company Overview: Digital marketing company
- Created impactful marketing materials (posters, brochures, commercials, and blogs), boosting client engagement across digital platforms.
- Supported cross-functional teams in aligning marketing strategies with client goals, ensuring project success and brand consistency.
Education
B.Com. - Spec. Hons. Commerce (Marketing)
York University
Toronto, Canada04-2026
Skills
- Customer Service
- Marketing Campaigns
- Client Acquisition
- Lead Conversion
- Content Creation
- Event Planning
- Communication Skills
- Leadership
- Team Collaboration
- Multitasking Abilities
- Analytical skills
- CRM Tools
- SEO Strategies
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Accomplishments
- President of Bangladeshi Students' Association at York University: Led initiatives to promote cultural awareness and student engagement.
- Former Events Executive, Bangladeshi Students' Association at York University: Successfully organized events, driving participation and fostering community connections.
- Student Council President, Scholastica School, Dhaka: Represented and managed student initiatives, improving organizational efficiency and leadership culture.
- President, Scholastica Drama & Theatre Club: Directed and organized performances, enhancing teamwork and event execution skills.
- Vice-President, Scholastica Business Club: Led a team to 1st Place in a Business Competition by implementing strategic business solutions.
- Founder, Koishor Foundation: Established a youth organization to empower Bangladeshi youth and raise awareness of social issues, driving community outreach and advocacy.
Hobbies and Interests
- Planning
- Graphic Designing
- Photography & Filming making
- Volunteering
- Travelling
- Community Service
References
References available upon request.
Timeline
Community Assistant
Campus Living Centres - The Quad At York
05.2024 - Current
Student Life Ambassador
York University
09.2023 - Current
Marketing & Customer Service Intern
AECC Global
12.2021 - 03.2022
Marketing Intern
TechyNaf
06.2021 - 07.2021
B.Com. - Spec. Hons. Commerce (Marketing)
York University
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