Ayman Elabyad
Ottawa,Canada
Summary
Pharmacy Manager with a strong record of driving team performance, operational excellence, and patient-centred service within community pharmacy settings. Efficient in building high-performing teams through coaching, engagement, and accountability while consistently meeting operational, clinical, and business standards. Experienced in optimizing workflows, leveraging technology, and improving service metrics to support sustainable pharmacy growth. Seeking an Associate Owner opportunity with Shoppers Drug Mart to lead profitable, patient-focused pharmacies that delivers exceptional care and community impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Shoppers Drug Mart, Store #1145
07.2025 - Current
- Developed and managed high-performing pharmacy teams through coaching, performance management, and workflow optimization.
- Lead digital workflow transformation and operational process redesign, resulting in an average patient wait time reduction of about 20%.
- Supervise adoption of central fill technology, reaching approximately 65% of eligible regular prescriptions and 99% of blister packs, reducing labour hours, in-store congestion, and enabling more focus on clinical services.
- Manage head-office dashboards and performance reports to improve operational efficiency and optimize task allocation, alleviating staff workload pressures.
- Apply data analytics and patient segmentation insights to maximize medication review efficiency and support regular follow-ups with elderly and vulnerable patients.
Staff Pharmacist
Shoppers Drug Mart, Stores #1366 & 1145
10.2023 - 07.2025
- Practiced to the fullest extended scope of practice, prescribing for various ailments for more than 15 patients daily while handling approximately 350 prescriptions per day.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Maintained medical records with accuracy, complying with legislative standards of practice and achieving over a 97% compliance rate in internal and external audits.
- Carried out daily medication reviews, fostering collaboration with physicians by suggesting treatment modifications to improve patient outcomes.
Relief Pharmacist
Shoppers Drug Mart
04.2022 - 10.2023
Staff Pharmacist
Shoppers Drug Mart, Store #1161
05.2021 - 04.2022
Pharmacy Assistant
Shoppers Drug Mart, Store #1324
08.2018 - 05.2021
Managing Pharmacist
Al-Dawaa Medical Services Company
04.2012 - 04.2018
Hospital Pharmacist
Egyptian Medical Services
01.2011 - 03.2012
- Egyptian Medical Services is a healthcare provider in Egypt, offering various medical services including pharmacy.
Education
Health Informatics Certificate -
Toronto Metropolitan University
Toronto, ON08.2026
Bachelor of Pharmaceutical Sciences (BPharm) - undefined
Alexandria University, Faculty of Pharmacy
Egypt06.2010
Skills
- Patient-Centered Care
- Workflow Optimization
- Regulatory Compliance (OCP, PHIPA)
- Inventory Management & Shrink Control
- Staff Coaching and Performance Management
- Customer Experience Excellence
- Pharmacy Operations Management
- Prescription Accuracy & Safety
- KPI and Performance Metrics
- Business Growth and Profitability
Certification
- Core Health Informatics (2024) │ Digital Health Canada
- Registered Pharmacist, Ontario (2021) │ Ontario College of Pharmacists (OCP)
- Certified Pharmacotherapy Specialist (2014) │ Board of Pharmacy Specialties, USA
Timeline
Pharmacy Manager
Shoppers Drug Mart, Store #1145
07.2025 - Current
Staff Pharmacist
Shoppers Drug Mart, Stores #1366 & 1145
10.2023 - 07.2025
Relief Pharmacist
Shoppers Drug Mart
04.2022 - 10.2023
Staff Pharmacist
Shoppers Drug Mart, Store #1161
05.2021 - 04.2022
Pharmacy Assistant
Shoppers Drug Mart, Store #1324
08.2018 - 05.2021
Managing Pharmacist
Al-Dawaa Medical Services Company
04.2012 - 04.2018
Hospital Pharmacist
Egyptian Medical Services
01.2011 - 03.2012
Bachelor of Pharmaceutical Sciences (BPharm) - undefined
Alexandria University, Faculty of Pharmacy
Health Informatics Certificate -
Toronto Metropolitan University