Ayman Azabo
San Diego
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager/Relationship Consultant 4
U.S. Bank
09.2023 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Senior Client Service Associate
First Republic Bank
06.2021 - 06.2023
- Awarded #1 Senior Client Service Associate in 2022 with the largest Pipeline (85 Loans average per Quarter)
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided quick turnaround times to maintain fast-past schedule.
Lead Relationship Banker - Product Specialist
Bank of America
07.2019 - 06.2021
- Awarded #1 Relationship/Personal Banker in the San Diego market in 2020
- Supervised and assisted tellers with transaction approvals and helped 100-150 customers per day, praised by management for excellent service
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Provided advice on different bank products and financial options.
Administrative Project Manager
Quality Towing & Recovery
02.2017 - 01.2020
- Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
Business Teller
Wells Fargo
10.2018 - 07.2019
- Awarded #1 Teller for Financial center partners referral count for Q1 and Q2 of 2019
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Drove revenue stream development through strategic collaboration and partnerships.
Education
Bachelor of Science - Business Administration, Finance
San Diego State University
San Diego, CA05.2021
Associate of Science - Business Administration – Arts, Business Administration, Business and Economics
Cuyamaca Community College
San Diego, CA05.2019
Skills
- Analytical and Critical Thinking
- Credit Analysis
- Planning and Coordination
- Schedule management
- Risk management
- Strong verbal and written communication skills
- Problem-Solving/ Attention to detail
- Loan Processing
- Organizational Skills
- Software proficiency
- Team leadership
- Problem Anticipation and Resolution
- Business Leadership
- Cost management
- Quality management
- Resource management
- Communications management
Accomplishments
- Awarded #1 Client Service Associate with the largest Pipeline in the South Coastal Market in 2022.
- Awarded #1 Relationship/Personal Banker in the San Diego market in 2020.
- Awarded #1 Teller for Financial center partners referral count for Q1 and Q2 of 2019
Timeline
Assistant Branch Manager/Relationship Consultant 4
U.S. Bank
09.2023 - Current
Senior Client Service Associate
First Republic Bank
06.2021 - 06.2023
Lead Relationship Banker - Product Specialist
Bank of America
07.2019 - 06.2021
Business Teller
Wells Fargo
10.2018 - 07.2019
Administrative Project Manager
Quality Towing & Recovery
02.2017 - 01.2020
Bachelor of Science - Business Administration, Finance
San Diego State University
Associate of Science - Business Administration – Arts, Business Administration, Business and Economics
Cuyamaca Community College
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