Ayman Ahmed
Montreal,Quebec
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Fido
10.2023 - 04.2024
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Remote Bilingual Customer Service Representative
Fairstone
01.2023 - 10.2023
- Assisted customers with inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Chromebook Sales Representative
Premium Retail Services
09.2021 - 12.2022
- Conducted comprehensive product demonstrations tailored to customer requirements, effectively highlighting key features and benefits
- Provided accurate and timely responses to customer inquiries regarding product details, sales offers, and promotions, maintaining a deep understanding of the latest information
- Facilitated training sessions and served as a mentor to the sales team, delivering ongoing assistance to foster their professional growth
- Orchestrated and managed group training initiatives, aligning them with company sales objectives to enhance overall team performance.
Cashier/Sales Associate
TJX Winners
10.2019 - 09.2021
- Ensured consistent sales performance through diligent shelf restocking, timely updates of pricing information, and efficient inventory management
- Demonstrated proficiency in operating the cash register, strictly adhering to established point-of-sale (POS) system processes and procedures to accurately process sales transactions, tender correct change, and issue receipts
- Maintained the store's visual appeal and functionality by regularly engaging in cleaning and organization activities
- Facilitated the smooth flow of operations by unloading incoming trucks and meticulously stocking merchandise in their designated storage areas.
Education
High School Diploma -
Ecole Secondaire Lavoie
07.2018
Skills
- Customer Service
- Problem-solving abilities
- Product Sales
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Client Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Remote Customer Service Representative
Fido
10.2023 - 04.2024
Remote Bilingual Customer Service Representative
Fairstone
01.2023 - 10.2023
Chromebook Sales Representative
Premium Retail Services
09.2021 - 12.2022
Cashier/Sales Associate
TJX Winners
10.2019 - 09.2021
High School Diploma -
Ecole Secondaire Lavoie
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