Aylwin Mathew Thengampallil
Windsor,ON
Summary
. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Magnum
02.2012 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Universal Builders
01.2009 - 05.2011
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Officer Trainee
People Equity HR
01.2006 - 01.2009
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Business(DUAL -HR And Marketing)
ICAS
TorontoAssociate of Arts - Tech Sales
UVARO
TORONTOBachelor of Arts - Canadian Common Law
CDI
NORTH YORKSkills
- Issue Research
- Service Recommendations
- Account Management
- Call Documentation
- Inbound Call Management
- Information Protection
- Documentation And Reporting
Languages
English
Native or Bilingual
Timeline
Customer Service Officer
Magnum
02.2012 - Current
Customer Service Representative
Universal Builders
01.2009 - 05.2011
Customer Service Officer Trainee
People Equity HR
01.2006 - 01.2009
MBA - Business(DUAL -HR And Marketing)
ICAS
Associate of Arts - Tech Sales
UVARO
Bachelor of Arts - Canadian Common Law
CDI
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