Summary
Overview
Work History
Education
Skills
Timeline
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Aylin Paul

Halifax

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Sr. Technical Support Advisor

Concentrix Technologies
05.2023 - Current
  • Assisted customers with technical inquiries, providing timely and effective solutions.
  • Learned and utilized support tools to troubleshoot software and hardware issues.
  • Enhanced team productivity by providing mentoring and training to technical support advisors.

Office Administrative Assistant

Medcare Clinics
08.2021 - 03.2023
  • Maintained patient records using electronic health record systems (Accuro), ensuring compliance with privacy regulations.
  • Coordinated communication between medical staff and patients to enhance service delivery and care coordination.
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.

Customer Service Representative

Sitel
05.2020 - 07.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Education

Office Administration in Health Services

Niagara College
Niagara-on-the-Lake, ON
05-2021

Skills

  • Active listening and empathy
  • Problem solving and critical thinking
  • Adaptability and quick learning
  • Technical Troubleshooting
  • Customer support
  • Time Management

Timeline

Sr. Technical Support Advisor

Concentrix Technologies
05.2023 - Current

Office Administrative Assistant

Medcare Clinics
08.2021 - 03.2023

Customer Service Representative

Sitel
05.2020 - 07.2021

Office Administration in Health Services

Niagara College

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Aylin Paul