Ayleen Sosa Medina
Sacramento
Summary
Hard working professional with extensive expertise in troubleshooting and repair, consistently delivering high-quality results across multiple work orders. Proven ability to manage tasks efficiently while maintaining a strong focus on quality standards. Committed to ongoing professional development and skill enhancement in service and repair techniques.
Overview
5
5
years of professional experience
Work History
Merchandise Service Team Member
Lowe's
Salinas
08.2022 - 08.2024
- Managed inventory organization, product displays, and restocking to enhance customer experience.
- Collaborated with team members and supervisors to ensure floor plans were executed accurately.
- Maintained clean and orderly merchandise areas in a high-traffic retail environment.
- Demonstrated reliability and punctuality while balancing full-time school responsibilities.
Crew Member
McDonald's
Salinas
01.2020 - 05.2022
- Worked closely with team members in a fast-paced environment to meet service goals and maintain a smooth workflow during peak hours.
- Operated POS systems with speed and accuracy while managing orders, payments, and special requests, with attention to detail.
- Trained new hires on company procedures, safety protocols, and customer service best practices to maintain consistent performance.
- Managed multiple tasks during rushes—such as taking orders, preparing food, and restocking supplies—without sacrificing service quality.
Education
Bachelor's - Criminal Justice
California State University, Sacramento
Sacramento, CA05.2026
Associate of Arts - Criminal Justice
Hartnell Community College
Salinas, CA05.2024
High School Diploma -
Alisal High School
Salinas, CA05.2022
Skills
- Customer engagement & relationship building
- Conflict resolution
- Retail operations & sales support
- Task prioritization in busy environments
- Dependability & strong work ethic
- Familiarity with safety standards & procedures
- Flexible schedule
- POS systems
- Orientation and training
- Service upselling
Certifications And Achievements
- Dean's List, Fall 2024, Sacramento State
- Bilingual, English, Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Merchandise Service Team Member
Lowe's
08.2022 - 08.2024
Crew Member
McDonald's
01.2020 - 05.2022
Bachelor's - Criminal Justice
California State University, Sacramento
Associate of Arts - Criminal Justice
Hartnell Community College
High School Diploma -
Alisal High School
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