Ayla Kaboglu
Stoney Creek,ON
Summary
Results-driven supervisor with proven expertise in high-pressure environments. Demonstrated ability in problem solving, team collaboration, and managing guest relationships, leading to increased revenue and enhanced guest experiences. Recognized for reliability and strong work ethic, fostering a positive team atmosphere.
Overview
9
9
years of professional experience
Work History
Supervisor/Bartender
One Duke Tavern
Hamilton, ON
12.2020 - 12.2025
- Managed bar area, overseeing cocktail design and inventory control while enhancing guest relations.
- Ensured KPIs were met or exceeded, maintaining COGS at 25% and FOH labor at 22%, guest satisfaction, store cleanliness, employee retention, and increased online review ratings.
- Resolved guest complaints to enhance overall satisfaction.
- Trained new bartenders on mixing techniques and pouring practices.
- Executed opening and closing duties, ensuring equipment was stocked and functional.
- Implemented Health & Safety policies and procedures.
- Ensured store was compliant to pass all Health Inspections.
- Collaborated with kitchen staff to create drink pairings for menu items.
- Implemented OpenTable management systems, establishing policies for efficient operations.
- Oversaw induction of two new POS systems, managing onboarding and menu integration.
- Collaborated with ownership team to develop strategies that increased revenue and improved guest retention.
- Coordinated logistics and staff training for successful opening of two new store locations.
Sales Consultant
Sleep Country Canada
Hamilton, Ontario
02.2017 - 02.2022
- Educated clients on product features, influencing informed purchasing decisions.
- Assisted customers in selecting mattresses and sleep products, ensuring optimal comfort and satisfaction.
- Conducted effective product demonstrations to showcase key features.
- Increased revenue through strategic upselling and closing sales effectively.
- Analyzed customer needs to identify tailored solutions and increase satisfaction.
- Facilitated transactions using point-of-sale systems to ensure efficiency.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Collaborated with team members to create an inviting store environment, enhancing customer experience.
Bartender
Sizzle/Koi
Hamilton
06.2017 - 02.2021
- Provided exceptional customer service in a fast-paced bar environment.
- Memorized over 100 cocktail recipes and drink variations with demonstrated mastery.
- Engaged with customers to foster a welcoming atmosphere and increase awareness of special offerings.
- Maintained cleanliness of bar area, supporting safety standards and enhancing patron comfort.
- Adhered to health and safety regulations, ensuring compliance throughout service operations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Performed opening and closing duties including restocking supplies.
- Processed payments efficiently using POS system, enhancing customer transaction experience.
Education
Diploma - Office Administration
Mohawk College of Applied Arts And Technology
Hamilton, OntarioHigh School Diploma -
Sherwood Secondary
HamiltonSkills
- POS system management
- Employee training
- Guest/Customer relationship management
- Team collaboration
- Problem solving
- Sales strategies
- Safe food handling procedures
- Quality control standards
- Cost control
- Sales and upselling techniques
- Team leadership
Timeline
Supervisor/Bartender
One Duke Tavern
12.2020 - 12.2025
Bartender
Sizzle/Koi
06.2017 - 02.2021
Sales Consultant
Sleep Country Canada
02.2017 - 02.2022
Diploma - Office Administration
Mohawk College of Applied Arts And Technology
High School Diploma -
Sherwood Secondary