Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

AYISHA BRAMAH

Antioch

Summary

Highly proactive and result-focused professional with over 10 years of diverse experience in Business development, Customer service, Human resources, and Administration. Proven track record of driving revenue growth through strategic business development initiatives and cultivating strong client relationships. Adept at implementing customer service best practices to enhance customer satisfaction and loyalty. Skilled in human resources management, fostering a positive workplace culture, and optimizing administrative processes for efficiency. Known for exceptional work ethics, organizing, integrity, and a commitment to delivering high-quality results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head of Operations

Transambulance Inc
01.2022 - Current
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Oversaw supply chain management, ensuring timely delivery of products and services to customers.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated office events, seminars and meetings for staff and clients.

Head of Corporate Services

Oceanic Health Insurance Ltd
01.2018 - 12.2021
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Reduced operational costs through effective budget management and cost-saving strategies.
  • Improved employee retention by implementing effective onboarding and training programs.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Developed customized training programs to enhance employee skills and boost productivity levels.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Facilitated change management initiatives, effectively communicating expectations to employees during transitions.
  • Implemented succession planning strategies to identify high-potential employees for future leadership roles.
  • Designed workflow for automating manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to management.
  • Designed programs which motivated employees through special events and incentive programs.
  • Oversaw brand/ social media communication team activities for optimum performance.
  • Supervised the Head, HR/Admin/ Fleet manager to ensure Optimal performance.
  • Oversaw and directed Company's events
  • Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.

Head HR/Administrative Manager

Oceanic Health Insurance
08.2016 - 01.2018
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Improved employee retention by implementing effective onboarding and training programs.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Developed customized training programs to enhance employee skills and boost productivity levels.
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Facilitated change management initiatives, effectively communicating expectations to employees during transitions.
  • Implemented succession planning strategies to identify high-potential employees for future leadership roles.
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Motivated employees through special events and incentive programs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Collaborated with managers to identify and address employee relations issues.
  • Oversaw job postings and job descriptions for boards.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities.
  • Negotiated favorable contracts with vendors, resulting in cost savings on various HR/Admin services and products.
  • Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current, as well HR policies.
  • Conducted company-wide town hall meetings to convey updates.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Reviewed and negotiated contracts with vendors to optimize costs.
  • Coordinated unplanned vehicles inspection to ensure timely maintenance were completed within specific timeframes.
  • Oversaw the annual recurrent training of drivers to manage their vehicles effectively improving overall performance


Education

Bachelor of Science - Marketing

Delta State University
Delta, Nigeria

Post Graduate Diploma - Business Administration

University of Abuja
Abuja, Nigeria

MBA - Marketing

University Of Abuja
Abuja, Nigeria

Skills

  • Team Leadership
  • Conflict Resolution
  • Organization
  • Process Improvement

Affiliations

  • Human Resource Certification Institute (HRCI)
  • Chartered Institute of Personnel Management (CIPM)

Certification

PHR-i : Professional in Human Resources- International

SPHR-i Senior Professional in Human Resources- International

Timeline

Head of Operations

Transambulance Inc
01.2022 - Current

Head of Corporate Services

Oceanic Health Insurance Ltd
01.2018 - 12.2021

Head HR/Administrative Manager

Oceanic Health Insurance
08.2016 - 01.2018

Bachelor of Science - Marketing

Delta State University

Post Graduate Diploma - Business Administration

University of Abuja

MBA - Marketing

University Of Abuja

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AYISHA BRAMAH