Ayesha Zafar
St-Lazare, Qc,QC
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
15
15
years of professional experience
Work History
Medical Office Administrator
Angélique Dentaire
St-Lazare, QC, QC
09.2023 - 02.2024
- Maintained medical records in accordance with HIPAA regulations.
- Conducted administrative duties such as typing correspondence and filing documents.
- Prepared charts prior to patient visits.
- Assisted with billing inquiries, coding, and collections activities.
- Ensured compliance with all applicable laws and regulations related to healthcare industry.
- Ordered office supplies and maintained inventory of medical equipment.
- Performed data entry tasks accurately within specified timeframe.
- Created reports utilizing practice management software systems.
- Registered new patients into the practice management system.
- Maintained current knowledge of health records system and trained all new employees on correct usage.
Project Manager
Tehrani general construction ltd
Toronto, ON
03.2017 - 04.2019
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Developed and maintained project plans, timelines, and budgets.
Adult Mental Health Case Manager
ST. Dominic s Nursing home ltd
London UK, LONDON
10.2013 - 12.2015
- Conducted intakes and assessments of clients to determine their needs.
- Developed individualized treatment plans for clients based on clinical assessment, diagnosis, and prognosis.
- Assessed client's mental health status and determined necessary interventions or changes in care plan.
- Maintained accurate records of client interactions including progress notes and discharge summaries.
- Participated in team meetings to discuss cases and coordinate care plans among providers.
- Coordinated communication between multiple systems involved in the case management process.
- Educated staff members on relevant topics such as trauma-informed care principles or motivational interviewing techniques.
Administration Coordinator
chicken cottage head office Uk
London, London
08.2011 - 04.2013
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Reviewed incoming invoices for accuracy before forwarding them for approval.
- Scheduled appointments between staff members or outside parties as needed.
- Provided administrative support to the executive team by scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems for documents such as contracts, invoices, reports.
- Managed office supplies inventory and placed orders when necessary.
Customer Service Representative
U.FONE TELECOM Ltd
Islamabad Pakistan, Punjab
08.2009 - 03.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
ACS Certification - Applied Information Technology
CDI COLLEGE CANADA
Montreal, QC09-2023
ACCA CERTIFICATIONS LEVEL 2 - Management, Financial, Business, Taxation, C.LAW
London School of Business And Finance LSBF
LONDON UK06-2015
IELTS, TOIC
English Language
Rawalpindi Pakistan01-2011
Bachelor of Commerce - Commerce And Business Administration
University of Punjab Pakistan
Rawalpindi Pakistan08-2009
Diploma in Computer Science - Information And Computer Systems
International IT Institute Training Centre PK
Rawalpindi Pakistan07-2007
Skills
- Medical Records Maintenance
- Paperwork And Documentation
- Managing Files And Records
- Practice Management
- Team Management
- Attention To Detail
- Schedule Oversight
- Team Supervision
- Risk Management Skills
- Interpersonal Communications
- Records Administration
- Scheduling And Calendar Management
- Business Administration
Languages
English
Professional
Urdu
Professional
Pushto
Professional
Punjabi
Professional
Timeline
Medical Office Administrator
Angélique Dentaire
09.2023 - 02.2024
Project Manager
Tehrani general construction ltd
03.2017 - 04.2019
Adult Mental Health Case Manager
ST. Dominic s Nursing home ltd
10.2013 - 12.2015
Administration Coordinator
chicken cottage head office Uk
08.2011 - 04.2013
Customer Service Representative
U.FONE TELECOM Ltd
08.2009 - 03.2011
ACS Certification - Applied Information Technology
CDI COLLEGE CANADA
ACCA CERTIFICATIONS LEVEL 2 - Management, Financial, Business, Taxation, C.LAW
London School of Business And Finance LSBF
IELTS, TOIC
English Language
Bachelor of Commerce - Commerce And Business Administration
University of Punjab Pakistan
Diploma in Computer Science - Information And Computer Systems
International IT Institute Training Centre PK
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