Ayesha Wilson
Encino
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CalOptima Health
Orange, CA
12.2023 - Current
- Provided exceptional customer support by addressing inquiries, and enhancing members satisfaction.
- Work closely with team members and providers to streamline processes, improving response times and ensuring a seamless customer experience.
- The first line of contact for CalOptima Health’s members and providers. Assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. Provide information regarding eligibility, enrollment, benefits and services to CalOptima Health’s eligible members and providers.
- Assisted providers with eligibility and claims inquiries, resolving issues efficiently and reducing resolution time significantly.
Caregiver
IHSS
Bellflower, CA
02.2017 - Current
- Provide daily living assistance, enhancing client well-being and independence.
- Implement care plans, achieving improved client health and satisfaction.
- Coordinate with medical professionals, ensuring comprehensive care delivery.
- Monitor health changes, contributing to timely medical interventions.
- Provided compassionate care to clients, enhancing their quality of life and fostering a nurturing environment.
Receptionist
Hair Explosions
Long Beach CA
02.2015 - 12.2022
- Managed front desk operations, ensuring efficient appointment scheduling and customer flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized reception area to enhance client experience.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Banning High School
Wilmington CA06.1987
Skills
- Time Management
- Team Collaboration
- Active listening
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
CalOptima Health
12.2023 - Current
Caregiver
IHSS
02.2017 - Current
Receptionist
Hair Explosions
02.2015 - 12.2022
High School Diploma -
Banning High School