Ayesha Trina
Winnipeg,Canada
Summary
Versatile professional, experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs, and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication, and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant general manager
Smitty’s
Winnipeg, Canada
09.2025 - Current
- Directed day-to-day restaurant operations to ensure exceptional service quality and operational efficiency.
- Led recruitment, training, scheduling, and performance management of staff to enhance service quality.
- Monitored sales performance, labor costs, and operational expenses to inform budgeting and financial reporting.
- Supported inventory management by tracking stock levels, organizing supplies, and managing orders to minimize waste and support profitability.
- Conducted daily audit operations and managed VLT activities in accordance with company policy and regulatory standards.
- Performed administrative tasks such as filing paperwork, preparing documents.
Supervisor
Nuburger
Winnipeg, Canada
09.2021 - 04.2025
- Implemented training programs to elevate team skills and ensure consistent performance.
- Assessed staff performance regularly, providing targeted feedback and coaching to drive improvement.
- Delegated tasks to team members according to individual strengths.
- Planned and led team meetings to review business results and align on new and ongoing priorities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Courier Support
Skip the dishes
Winnipeg, Canada
08.2020 - 07.2021
- Resolved customer complaints by delivering effective solutions, enhancing customer satisfaction and loyalty.
- Prepared reports detailing project progress, ensuring alignment with set objectives and facilitating informed decision-making.
- Assessed cost effectiveness, technical feasibility, and acceptance to propose sustainability initiatives, contributing to environmental goals.
Team lead
Popeyes Louisiana Kitchen
Winnipeg, Canada
05.2019 - 07.2020
- Managed team scheduling tasks, enhancing time management and prioritization.
- Proposed improvements to operational practices, leading development and implementation of continuous enhancements.
- Monitored daily operations to identify improvement opportunities, leveraging organizational and problem-solving skills.
- Assisted in the recruitment and onboarding of new team members.
Skills
- Critical thinking
- Google Workspace
- Microsoft Word
- Microsoft PowerPoint
- Time management abilities
- Microsoft Excel
- Team leadership
- Effective communication
Certification
Serve Safe
References
References available upon request.
Languages
- Hindi, Fluent
- Bengali, Fluent
Timeline
Assistant general manager
Smitty’s
09.2025 - Current
Supervisor
Nuburger
09.2021 - 04.2025
Courier Support
Skip the dishes
08.2020 - 07.2021
Team lead
Popeyes Louisiana Kitchen
05.2019 - 07.2020