Ayesha Tasneem
Victoria,BC
Summary
Multifaceted and reliable individual with seven years of customer service experience working with multicultural clients. Skilled at coordinating, sourcing, supporting and administering for organizations of all sizes in various environments. Organized and flexible with a track record of optimizing processes for maximum efficiency. Excels at creating innovative solutions that resolve business challenges quickly and increase the bottom line. Proven ability to work with many different personalities.
Overview
16
16
years of professional experience
Work History
Store Operations Manager
Marks Work Wearhouse
06.2024 - Current
- Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
- Assumes responsibility for all operations of the store in the absence of the Store Manager.
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
- Creates and communicates execution of Daily Game Plan for operations activities.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
- Follows up with the team to complete required training within timeframes.
Department Sales Manager
Marks Work Wearhouse
07.2021 - 06.2024
- Coaching team and leading in execution for exceptional Customer service based on various needs of the customer, proactively providing resolution for all customer concerns.
- Managing recruiting, objectives setting, scheduling, coaching and performance monitoring of sales representatives.
- Present sales, revenue and expenses reports and realistic forecasts to the management team.
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- Handling backroom duties with receiving shipments, processing online orders, tracking store transfers and stock movement.
- Experience in managing inventory levels, stock handling and ordering work supplies.
- Making sure Health and safety is maintained as an H&S Manager by following all the steps.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Assistant Manager
Shoe Company
09.2020 - 07.2021
- Supporting store manager while helping the team grow and develop.
- Ensure store opening and closing procedures are carried out effectively. Daily cash & till management duties.
- Encourage and motivate the store team to achieve results and improve overall store performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Make employment and termination decisions consistent Store Manager Guidelines for approval or review and with prior consent.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Keyholder/Sales Associate
Marks Work Wearhouse
04.2018 - 09.2020
- Assisting managers in Opening/Closing procedures.
- Working on advertising signs and displays of stock on shelves, counters, or tables to magnetize customers and promote sales.
- Provide mentorship to team members which may include providing feedback and coaching to others using Mark's performance management expectations.
- Helping customers locate products and checked store system for merchandise at other sites.
- Greeting and explaining customers about products in store.
- Complete all training, learning about products, and sharing knowledge. Promoting sales, offers and awareness about loyalty programs.
Functional Consultant
Aminno Software Technologies
01.2011 - 07.2017
- Understand the Clients Business Process, collecting the requirements from the clients.
- Configure sales process including sales order, opportunities and quotation.
- Analyzing the available solutions to build the most suitable system for the client's demands.
- Creating databases with customer information supporting the team of business analysts and software engineers in designing and creating a software system.
- Creating and maintaining relationships with clients and managing their account, including meetings with senior leadership to assess needs and progress.
Junior Engineer
Mindtree Ltd
03.2009 - 04.2010
- Providing enterprise level support to system administrators managing Mirapoint servers.
- Installation, Configuration and troubleshooting issues with reference to all the Mirapoint servers.
- Configuring, trouble shooting LDAP related issues. Configuring LDAP servers with Mirapoint devices for authentication and mailflow.
- Configuration and troubleshooting filters.
- Configuration and troubleshooting of various anti-spam and security tools such as RBL (Realtime Block List), UCE/Reject list (unsolicited commercial email), JMM (Junk Mail Manager).
- Recording customer queries using Salesforce CRM
Education
Post-Graduation Diploma - Global Business Management
North Island College
Courtenay, BC12.2019
Bachelors Degree - Bachelor of Computer Application
Presidency College
Bangalore04.2005
High School Graduation - Higher Secondary
St Anne's College
Bangalore05.2002
Skills
- Microsoft Office
- Teams
- Outlook
- Interpersonal skills
- Customer Service
- Multitasking
- Dayforce Payroll
- Scheduling
- Reporting
- Analyzing solutions
- Organized
- Self-oriented
- Listening skills
- Handling stocks
- Ordering supplies
- Generating reports
- Following up with transfers
Languages
English
Full Professional
Personal Information
Title: Store Operations Manager
Timeline
Store Operations Manager
Marks Work Wearhouse
06.2024 - Current
Department Sales Manager
Marks Work Wearhouse
07.2021 - 06.2024
Assistant Manager
Shoe Company
09.2020 - 07.2021
Keyholder/Sales Associate
Marks Work Wearhouse
04.2018 - 09.2020
Functional Consultant
Aminno Software Technologies
01.2011 - 07.2017
Junior Engineer
Mindtree Ltd
03.2009 - 04.2010
Post-Graduation Diploma - Global Business Management
North Island College
Bachelors Degree - Bachelor of Computer Application
Presidency College
High School Graduation - Higher Secondary
St Anne's College