Summary
Overview
Work History
Education
Skills
Websites
Projects
References
Timeline
Generic

Ayesha Shah

Hamilton,Canada

Summary

Proactive Business Analyst with expertise in accounting, finance, and a strong focus on customer relations and cross-functional collaboration. Skilled in solution-focused strategies and efficient time management. Committed to enhancing proficiency in financial markets through the Canadian Securities Course.

Overview

2
2
years of professional experience

Work History

Cashier

Shoppers Drugmart
Hamilton, Ontario
08.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

OMNI Customer Fulfillment Associate

Walmart Canada
Hamilton, Canada
08.2023 - Current
  • Coordinate and fulfill online orders promptly and accurately, ensuring items are properly packaged for delivery
  • Collaborate with different departments to streamline processes and enhance customer satisfaction
  • Utilize inventory management systems to efficiently track and locate items for fulfillment
  • Maintain organized records of online orders and ensure timely processing from order placement to delivery
  • Prevented store losses using awareness, attention to detail and integrity
  • Collaborate with the customer service team to address escalated customer concerns or complaints, while also supervising and guiding team members to ensure efficient and effective order fulfillment

Cashier Customer Service Fulfillment

A&W Canada
Hamilton, Canada
09.2022 - 10.2023
  • Provided customer service, and fostered teamwork and collaboration, demonstrating effective time management skills
  • Provided training to cashiers in alignment with company policy
  • Conducted basic banking duties

Education

Business Analysis Graduate Certificate - Requirements Analysis, Strategy Analysis and Planning, Project Management, Programming fundamentals for Business, Database design and management, JavaScript

Mohawk College
Hamilton, ON
10.2023

Bachelor of Accounting and Finance - Business Economics, Business Law, Informational Technology in Accounting, Cost Accounting, Financial Accounting, Auditing, Financial Analysis and Business Valuations

University of Mumbai
Mumbai, IN
05.2021

Skills

  • HTML
  • Microsoft Excel
  • PowerPoint
  • Visio
  • Project
  • Access
  • POS system operations

Websites

Projects

Project: UX Design Enhancement - Learning Management Software (LMS) Aug 2023– Oct 2023

Key Contributions:

UX Design Enhancement - Learning Management Software (LMS) Aug 2023– Oct 2022

Key Contributions:

• Led cross-functional teams to standardize LMS course design, enhancing user experience.

• Conducted vital data analysis for informed decision-making during phase 1.

• Created SOPs For LMS

• Aligned project goals with business analysis teams and departments.

• Utilized Scrum methodology for consistent progress presentations.

• Created Standardized UX design steps with detailed SOPs.

• Drove impactful UX improvements through collaboration, data insights, and strategic project management.

Business Analyst Student, Mohawk College Continuing Education. Jan 2023 – May 2023

• SWOT Analysis, Data Analysis

• Utilized project management software to track progress and manage resources

Business Analyst Student, City Housing of Hamilton Senior Connect Sep 2022– Dec 2022

• Supported the project with interviewing, document gathering, and presenting to Project Manager

• Professionally communicated with various stakeholders

• Explored the intricacies of CCTV tours, highlighting their benefits for seniors through data utilization.

• Proposed solutions to mitigate access risks.

References

References available upon request.

Timeline

Cashier

Shoppers Drugmart
08.2024 - Current

OMNI Customer Fulfillment Associate

Walmart Canada
08.2023 - Current

Cashier Customer Service Fulfillment

A&W Canada
09.2022 - 10.2023

Business Analysis Graduate Certificate - Requirements Analysis, Strategy Analysis and Planning, Project Management, Programming fundamentals for Business, Database design and management, JavaScript

Mohawk College

Bachelor of Accounting and Finance - Business Economics, Business Law, Informational Technology in Accounting, Cost Accounting, Financial Accounting, Auditing, Financial Analysis and Business Valuations

University of Mumbai

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Ayesha Shah