Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayesha Russell

Montréal

Summary

I have disciplined attendant consistently that provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Hard Knox Gym

herby wayne
02.2023 - 12.2023
  • Enhanced gym member experience by providing exceptional customer service and addressing inquiries promptly.
  • Promoted a safe workout environment by maintaining equipment cleanliness and proper functionality.
  • Assisted new members with enrollment processes, leading to increased gym membership sales.
  • Developed rapport with gym members by actively engaging in conversations and offering support during workouts.
  • Educated gym members on proper exercise techniques, reducing the risk of injuries while maximizing results.
  • Conducted regular equipment inspections, identifying maintenance issues before they escalated into bigger problems.
  • Efficiently managed front desk operations, ensuring smooth check-ins and accurate recordkeeping.
  • Collaborated with team members to execute successful promotional events, resulting in higher member retention rates.
  • Monitored locker room facilities for cleanliness and safety, addressing any concerns immediately.
  • Maintained an up-to-date knowledge of fitness trends and best practices through continued education courses and workshops.
  • Communicated effectively with management about facility needs or improvements required for optimal member satisfaction.
  • Actively participated in community outreach initiatives that promoted health and wellness within the local area.
  • Handled customer complaints in a professional and courteous manner.
  • Assisted customers with finding items and storing belongings.
  • Collected payments and issued locker room passes.
  • Managed check-in and check-out process of items.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Promptly responded to all requests for assistance.

King David

rosemare williams
06.2023 - 11.2023
  • Enhanced client satisfaction by providing thorough and efficient cleaning services for various.
  • Ensured a healthy living environment for families with diligent sanitization of kitchens, and high-touch surfaces.
  • Preserved cleanliness within the dining area on a consistent basis through scheduled weekly or monthly residential visits.


Amazon Customer Representative

anna bell
01.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
  • Increased repeat business through exceptional service, building trust and loyalty among clients.
  • Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
  • Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
  • Assisted customers in navigating company website features, leading to increased online sales conversions.
  • Partnered with cross-functional teams, streamlining processes that resulted in better coordination between departments for seamless customer assistance.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
  • Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

KPH Hospital

mrs foster
09.2021 - 05.2022
  • Enhanced patient care by providing top-notch medical assistance and supporting doctors during examinations.
  • Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
  • Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
  • Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
  • Conducted thorough patient assessments to gather vital information for accurate diagnosis and treatment planning.
  • Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
  • Provided emergency medical support during critical situations, stabilizing patients until further intervention could be administered.
  • Educated patients on preventative care measures, promoting overall health and well-being through informed decisionmaking.

Humana Insurance Company

ruthan williams
05.2021 - 06.2021
  • Improved company efficiency by streamlining processes and implementing new management strategies.
  • Enhanced team productivity through regular performance evaluations and targeted training programs.
  • Reduced operational costs with thorough budget analysis and resource allocation adjustments.
  • Increased profitability, identifying new business opportunities and fostering strategic partnerships.
  • Strengthened internal communication by developing and implementing clear reporting structures and protocols.
  • Drove continuous improvement initiatives to optimize workflows and increase overall performance levels.
  • Boosted employee morale by designing incentive programs and promoting a positive work environment.
  • Championed innovation, encouraging creative problem-solving approaches among team members.
  • Supervised breaking news coverage and determined priority for stories within each broadcast.
  • Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.

Education

Certifications - Practical Nursing

Distinction College
Jamaica
03.2023

Skills

  • Good Telephone Etiquette
  • Excellent Communication
  • PPE Compliance
  • Dependable and Responsible
  • Self-Motivated
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Decision-Making
  • Teambuilding
  • Attention to Detail
  • Planning and Coordination
  • Training and Development
  • Data Entry
  • [Type] Software Proficiency
  • Clerical Support
  • Flexible and Adaptable

Timeline

King David

rosemare williams
06.2023 - 11.2023

Hard Knox Gym

herby wayne
02.2023 - 12.2023

Amazon Customer Representative

anna bell
01.2022 - 04.2023

KPH Hospital

mrs foster
09.2021 - 05.2022

Humana Insurance Company

ruthan williams
05.2021 - 06.2021

Certifications - Practical Nursing

Distinction College

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Ayesha Russell