Ayesha Pervez
Delta,B.C
Summary
Self-directed individual who is an innovative thinker with a passion for creating memorable customer experience. Positive role model with over three years of customer service experience, capable of ensuring high quality customer satisfaction. Seeking a position with the opportunity for new challenges, professional development, and advancement.
Overview
4
4
years of professional experience
Work History
FRONT END COORDINATOR
Eccotique Salon & Spa
06.2023 - Current
- Greeting and welcoming guests and tending to complaints and queries
- Supervising appointment bookings and cancellations via phone and email
- Experience with Insight Salon Software
- Informing clients about new services discounts and packages
- Suggesting services based on clients' specific needs
- Processing transactions
- Updating client records and catering to any special requests
- Managing inventory and supplies
- Light cleaning duties such as sweeping, dusting, mopping, and laundry
SALON COORDINATOR
Stripped Wax Bar
01.2023 - Current
- Greeting and welcoming guests and tending to complaints and queries
- Supervising appointment bookings and cancellations via phone and email
- Experience with Booker Salon Software, Ring Central and Asana
- Informing clients about new services discounts and packages
- Suggesting services based on clients' specific needs
- Processing transactions Updating client records and catering to any special requests
- Managing inventory and supplies
- Light cleaning duties such as sweeping, dusting, mopping, and laundry
BEAUTY ADVISOR
Sephora
10.2022 - 01.2023
- Informing clients about new services, discounts, products and promotions
- Suggesting products based on clients' specific needs
- Processing transactions
- Managing inventory and supplies via merchandising
- Light cleaning duties such as sweeping, dusting, mopping
- Packing and sorting online orders for in store and curb side pickup
SALON COORDINATOR
Sugarbox/ Bare Wax Bar
02.2022 - 11.2022
- Sugarbox / Bare Wax Bar, Greeting and welcoming guests and tending to complaints and queries
- Supervising appointment bookings and cancellations via phone and email
- Experience with Insight Salon Software
- Informing clients about new services discounts and packages
- Suggesting services based on clients' specific needs
- Processing transactions
- Updating client records and catering to any special requests
- Managing inventory and supplies
- Light cleaning duties such as sweeping dusting and mopping
SALES ASSOCIATE/ ADMINISTRATIVE ASSISTANT
She's FIT!
12.2019 - 07.2022
- Generating membership sales and agreements
- Recording daily club stats and sales
- Team player working collaboratively with staff to ensure a safe and productive work environment
- Working closely with management to maintain quality customer service and reach sales targets
- Handling member concerns ensuring customer satisfaction
- Routing and answering phone calls
- Administrative tasks such as billing, invoicing, and resolving administrative errors
Education
Bachelor of Arts - Psychology
Simon Fraser University
Burnaby, BCHigh School Diploma -
North Delta Secondary
North Delta, BCSkills
- Billing & Invoicing
- Telephone Etiquette
- Customer Service
- Booking & Scheduling
- Account Management
- Time Management
Certifications
Emergency First Aid CPR/AED Level C June 2022 to June 2025
Timeline
FRONT END COORDINATOR
Eccotique Salon & Spa
06.2023 - Current
SALON COORDINATOR
Stripped Wax Bar
01.2023 - Current
BEAUTY ADVISOR
Sephora
10.2022 - 01.2023
SALON COORDINATOR
Sugarbox/ Bare Wax Bar
02.2022 - 11.2022
SALES ASSOCIATE/ ADMINISTRATIVE ASSISTANT
She's FIT!
12.2019 - 07.2022
Bachelor of Arts - Psychology
Simon Fraser University
High School Diploma -
North Delta Secondary
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