Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
References
Certification
Timeline
Generic

AYESHA NAFISA

ON

Summary

To obtain a position where I can utilize my customer service skills and knowledge of food service operations to ensure customer satisfaction, contribute to a positive team environment, and help drive sales. With a strong work ethic, attention to detail, and a passion for delivering high-quality food and service,

Overview

3
3
years of professional experience
2
2
Certification

Work History

General Volunteer

Humanity First
02.2023 - Current

Cook

Grand Lux Event Boutique
09.2023 - 02.2024
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Event Coordinator

Seneca Student Federation
07.2023 - 12.2023

Disaster Relief Volunteer

Red Cross
06.2023 - 08.2023
  • Facilitated timely evacuations by developing well-coordinated emergency transportation plans for at-risk populations.
  • Managed logistics efficiently, ensuring timely delivery of essential resources during relief operations.
  • Supported affected populations by coordinating and distributing essential supplies during disaster relief operations.

Lead Barista

Tim Hortons
02.2023 - 05.2023
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.

Event Manager

BRAC University
01.2022 - 06.2022
  • Manage event budgets, negotiate contracts with vendors and suppliers, and oversee logistics, including transportation, accommodations, catering, and audiovisual requirements
  • Develop event proposals and presentations, conduct site visits, and coordinate event logistics with cross-functional teams
  • Hire and manage event staff, including vendors, contractors, and on-site staff, and ensure they have the necessary training and resources to carry out their responsibilities

Emergency Department Volunteer

Red Cross
09.2019 - 05.2021


  • Assisted medical staff with patient care, ensuring timely treatment and accurate documentation.
  • Assisted in crisis intervention situations alongside trained professionals, providing crucial support during critical moments in patient care.

Volunteer/Recruiter

BRAC Food Program
05.2017 - 01.2019
  • Company Overview: NGO
  • Coordinated with event planners to ensure that all logistics were in place, including venue arrangements, and on-site support
  • Assisted with attendee registration and check-in, answering questions and resolving issues as needed
  • Studied job descriptions and qualifications to determine applicant requirements.

Education

BUSINESS ADMINISTRATION - HUMAN RESOURCE

SENECA COLLEGE
05-2025

BACHELORS IN BUSINESS ADMINISTRATION -

BRAC UNIVERSITY
12.2022

Skills

  • Customer service
  • Adaptability
  • Event Planning
  • Project Management
  • Crisis Management
  • Social Media Marketing
  • Digital Marketing
  • Team mentorship
  • Volunteer Management
  • Fundraising Events
  • Foodservice knowledge
  • Business Administration
  • Microsoft Office

Languages

Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Spanish
Professional Working
Urdu
Professional Working

Awards

  • Volunteering Certificate
  • Language Course Certificate
  • Digital Marketing Certificate
  • Event organizer Certificate
  • Food handler certificate

Volunteer Experience

  • General Volunteer, Humanity First, 02/01/23, Present.
  • Disaster Relief Volunteer, Red Cross

References

  • Abrar Ahmed, 14168597572
  • Hafsa Nasreen, 6476750415
  • Mohammed Ahmed, 4168713427
  • Shamim Ahmed

Certification

  • First Aid/CPR/AED Certification – American Red Cross or American Heart Association.
  • Food Safety Manager Certification – ServSafe or National Restaurant Association.

Timeline

Cook

Grand Lux Event Boutique
09.2023 - 02.2024

Event Coordinator

Seneca Student Federation
07.2023 - 12.2023

Disaster Relief Volunteer

Red Cross
06.2023 - 08.2023

Lead Barista

Tim Hortons
02.2023 - 05.2023

General Volunteer

Humanity First
02.2023 - Current

Event Manager

BRAC University
01.2022 - 06.2022

Emergency Department Volunteer

Red Cross
09.2019 - 05.2021

Volunteer/Recruiter

BRAC Food Program
05.2017 - 01.2019

BACHELORS IN BUSINESS ADMINISTRATION -

BRAC UNIVERSITY

BUSINESS ADMINISTRATION - HUMAN RESOURCE

SENECA COLLEGE

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