AYESHA MATEEN
Toronto,ON
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Dedicated administrative expert well-versed in verbal exchange and group building. Knowledgeable in scientific terminology and scheduling. Ready to bring 3 years of relevant work experience to the team. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and outstanding customer service
Overview
3
3
years of professional experience
1
1
Certification
Work History
PHARMACY ASSISTANT
Clinicare Pharmacy
Toronto
01.2019 - 02.2020
- Greeted customers and responded to questions with friendly and knowledgeable assistance
- Answered customer phone calls to address questions and provide assistance with prescriptions, order status, store hours & pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock
- Communicated instructions to patients or caregivers about use and storage of drugs
- Managed over 50 customer calls per day.
- Assisted pharmacist by filling prescriptions and responding to patient questions
- Assisted pharmacy staff with preparing medications and filling orders
- Counted and labeled prescriptions with correct item and quantity
- Supported operations with filing, copying and faxing
- Updated computer system with current customer, payment and inventory information
- Verified order information against computer database
- Prepared bills for clients and submitted required paperwork to insurance companies
- Completed and filed documentation for insurance, store and liability purposes
- Performed safety checks when dispensing medications to optimize patient safety
- Operated cash register and performed front counter tasks to facilitate daily operations
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Communicated instructions to patients or caregivers about proper use and storage of drugs
- Kept pharmacy counter and related areas clean, neat and organized
- Distributed medicine and supplements from stock containers to correct packages
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system
- Received incoming supplies and stocked in correct locations
- Typed and printed out prescription and medication labels
- Received, processed and entered prescription orders into pharmacy databases
- Organized client information into correct profiles while maintaining confidentiality
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals
- Implemented strong filing techniques to sort and store important documents and medical forms
JUNIOR PHARMACIST
Apollo Pharmacy
Hyderabad
12.2017 - 06.2018
- Collaborated with physicians to discuss potential incompatibility issues
- Maintained accurate inventory of medications
- Offered information to assist patients in understanding how to properly take their prescribed medications
- Worked with pharmaceutical staff to maintain clean, customer-friendly workplace
- Assisted patients in solving problems, such as identifying old medication or finding over-the- counter solution to minor health issues,
- Order Management & Stock Management
- Dispensing of medicines & Billing Management
- Provided accurate medication distribution services and offered patients counseling on their medication needs
- Ensured that each prescription is filled in timely manner and meets health requirements of patients
- Maintained accurate inventory of medications
- Offered information to assist patients in understanding how to properly take their prescribed medications
- Interpreted prescription orders, dispensed medications and counseled patients on drugs
- Educated patients about possible drug interactions and gave special administration instructions
- Maintained appropriate drug records and completed reports as necessary
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes
- Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities
- Recommended OTC devices or medication options to help mitigate individual symptoms
- Checked medication bottles for proper labeling before allocating to patients.
PHARMACY INCHARGE
Med Plus Pharmacy
Hyderabad
07.2017 - 11.2017
- Ensured compliance with legal regulations and supervised staff pharmacists
- Worked with operations managers to plan and meet production goals
- Also wrote standard operating procedures and provided advice and guidance to quality department
- Controlled inventory, review and maintained batch orders, received consignments, verified associated documentation and made payments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Pharmacy -
Deccan School Of Pharmacy, Osmania University
Hyderabad, India2017
Intermediate -
Chaitanya Junior College, Board Of Intermediate Education
Hyderabad, India2013
High School -
Royal Embassy High School
Hyderabad, India2011
Skills
- Customer service & Communication skills
- Data entry skills
- Organizational & Time management skills
- Prioritizing & Multitasking Abilities
- Attention to detail & Accuracy Improvements
- Problem-solving skills & Conflict resolution
- Product safety practices & Workplace safety Training
- Team building collaboration &Team Meetings
- Prescription Filling, Management & Dispensing skills
- Medication Therapy, Side effect & Allergy Management
- Pharmacy File Management & Filing Documents
- Regulatory Compliance, Quality Assurance & Control
- Client Rapport-Building & Patient relations
- Patient Education & information collection
- Staff Management & Development
- Drug Inventory Management
- Health Insurance Plan Knowledge & Insurance claims
- Direct Patient Care & Medication Assistance
- Billing , Payment Processing & Cash Register Operations
- Assisting Pharmacists
- Pharmacy Policies & Procedures
- Pharmaceutical Compounding
- HIPAA & PHIPA Guidelines
Certification
Undergone Industrial Training in PERKIN PHARMACEUTICALS, Hyderabad (2017). Imparted thorough training in Quality Control, Quality Assurance and Production departments and acquired basic knowledge in these areas.
PUBLICATION
AN OVERVIEW ON LEUKODYSTROPHY- A RARE BRAIN DISORDER
A Review Article is published as participated in
EUROPEAN JOURNAL OF PHARMACEUTICAL AND MEDICAL RESEARCH (EJPMR) ISSN NO:2394-3211
Available online at: http://www.ejpmr.com/home/abstract_id/3844
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best and most efficient Pharmacy is within your own system
ROBERT C. PEALE
Timeline
PHARMACY ASSISTANT
Clinicare Pharmacy
01.2019 - 02.2020
JUNIOR PHARMACIST
Apollo Pharmacy
12.2017 - 06.2018
PHARMACY INCHARGE
Med Plus Pharmacy
07.2017 - 11.2017
Bachelor Of Pharmacy -
Deccan School Of Pharmacy, Osmania University
Intermediate -
Chaitanya Junior College, Board Of Intermediate Education
High School -
Royal Embassy High School
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