Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayesha Juma

Burnaby,BC

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
08.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Server

Earls Kitchen + Bar
07.2021 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Assistant Manager

Zarka Salon And Spa
10.2010 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Chachi's
04.2016 - 08.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

No Degree - Pre-Nursing Sciences

Kwantlen Polytechnic University
Surrey, BC

Associate of Arts - Forensic Psychology

Douglas College
New Westminster, BC
06.2016

Skills

  • Active Learning
  • Revenue Quotas
  • Production Preparation
  • Negotiation and Conflict Resolution
  • Effective Listening and Communication
  • Conflict Resolution Techniques
  • Staff Scheduling
  • Staff Management

Certification

First Aid/CPR Level C

Food Safe

Timeline

Server

Earls Kitchen + Bar
07.2021 - 08.2021

Shift Supervisor

Starbucks
08.2018 - Current

Manager

Chachi's
04.2016 - 08.2018

Assistant Manager

Zarka Salon And Spa
10.2010 - 04.2020

No Degree - Pre-Nursing Sciences

Kwantlen Polytechnic University

Associate of Arts - Forensic Psychology

Douglas College

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Ayesha Juma