Ayesha Hafeez
Toronto,Ontario
Summary
Self-driven software quality assurance tester with experience in desktop and web-based environments. Analyzed pre and post development applications to isolate and resolve performance errors across teams. Committed to superior debugging services through exceptional communication, precise diagnosis and effective solutions.
Overview
4
4
years of professional experience
Work History
Dynamics Project Intern
Confiz
Lahore, Pakistan
10.2023 - 12.2023
- The successful completion of my Master's thesis utilized a collaboration between LUMS and Confiz, a renowned global IT services company. We focused on evaluating and enhancing the ERP system specifically tailored for Junaid Jamshed (J.), an esteemed brand in the fashion and retail sector.
- Performed need analysis to identify divergence between J.'s business objectives and Microsoft Dynamics 365 software solution implemented.
- Applied problem-solving skills to identify challenges and opportunities associated with implementing an ERP system in cross-channel inventory management within the omni-channel retailing landscape.
- Conducted comprehensive primary and secondary research using global case studies (Levi Strauss & Co, Uniqlo, Tommy Hilfiger and PKS Fashion Outlet), interviews (Retailers, Functional Consultants at Confiz and Employees at J.) and surveys (Customers) to gather data for the project. These findings were synthesized into detailed and professionally written reports.
- Executed a thorough competitor analysis comparing J.'s website presence with its competitors, highlighting a promising bounce rate of 34.6% and pages per visit 7.30.
- Derived consumer insights from surveys, revealing that 74.1% of J.'s customers are knowledgeable about omni-channel purchasing and showed a strong preference (59.8%) for online orders with in-store pickup, leading me to suggest adopting the 'Buy Online-Pickup In Store' model.
- Conducted interviews with Confiz's functional team and J.'s management to create word maps that captured their frequent comments. With these findings, proposed the integration of a NPS system for client feedback.
- Contributed to increased customer satisfaction by recommending the integration of a chat bot support system on J.'s website, considering that 62% of customers expressed a preference for using chatbots rather than speaking with live agents.
Software Quality Assurance Engineer
NETSOL Technologies
Lahore
11.2020 - 08.2022
- Developed comprehensive test plans for Contract Management System (CMS) and Credit Application Processing (CAP), aligning them with project requirements defined by clients BAIC and BYD.
- Performed testing cycles to verify the functionality, performance and usability of CMS and CAP with 90% test execution coverage.
- Reviewed source code for potential errors or discrepancies prior to release into production environment.
- Managed defects and monitored their status throughout the software development lifecycle using Jira bug tracking systems.
- Participated in peer review sessions with other QA engineers to identify areas of improvement.
- Conducted comprehensive regression testing to validate software changes and updates, ensuring previous functionality remains intact and reducing testing time by 20%.
- Collaborated with developers to reproduce, debug, and resolve technical issues.
- Formulated and maintained comprehensive QA artifacts; test plans, test cases, test results, review reports.
- Mentored 2 new resources by simulating product training sessions to enhance the business knowledge and QA workflows.
Business Analyst Intern
CureMD
Lahore
07.2019 - 08.2019
- Collected business and functional requirements from senior business analysts to specify them for software development.
- Provided support in the creation of process flows, user stories, use cases, and other system documentation.
- Designed UI/UX prototypes and mockups for 'Dashboard Optimization' module, improving user experience.
- Executed detailed assessment of competitor workflows, pinpointing gaps between CUREMD and AthenaHealth.
- Communicated project updates regularly to stakeholders at all levels within the organization.
Education
Master of Science - Technology Management And Entrepreneurship
Lahore University of Management Sciences (LUMS)
Lahore, Pakistan03-2024
Bachelor of Science - Software Engineering
Beaconhouse National University (BNU)
Lahore, Pakistan06-2020
Skills
Technical Skills:
- Software Testing - Manual, Resgression, UAT, Functional
- API Testing - Postman, SOAPUI
- Programming Tools - Java, JavaScript, SQL
- Version Control System - SVN
- Bug Tracking - Jira
- Database Management - MySQL, SQL Server
Soft Skills:
- Attention to detail
- Analytical thinking
- Problem solving
- Time Management
Timeline
Dynamics Project Intern
Confiz
10.2023 - 12.2023
Software Quality Assurance Engineer
NETSOL Technologies
11.2020 - 08.2022
Business Analyst Intern
CureMD
07.2019 - 08.2019
Master of Science - Technology Management And Entrepreneurship
Lahore University of Management Sciences (LUMS)
Bachelor of Science - Software Engineering
Beaconhouse National University (BNU)
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