Ayesha Azeem
Program Manager
Milton
Summary
Motivated Professional with 5+ years of project management experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven my commitment to customer satisfaction.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Program Manager
ECapital Freight Factoring Inc
07.2024 - Current
- Provided leadership and oversight for a large program, managing Project Managers.
- Communicated program status to leadership and resolved escalated issues.
- Proficient in Agile methodology, project management (Scrum), and balancing stakeholder needs with technical requirements.
- Directed vendor management and secured cross-functional project leads.
- Proactively identified potential challenges, conducted thorough impact assessments, and implemented strategic solutions to ensure seamless program execution and success.
Project Manager
ECapital Freight Factoring Inc
01.2023 - 07.2024
- Oversee the planning and execution of business, product, and infrastructure projects and programs.
- Identify and implement opportunities to enhance business, product, and infrastructure processes.
- Coordinate infrastructure provisioning and deployment activities.
- Partner with vendors to drive implementation efforts.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Project Manager
Origami Studios
4 2020 - 6 2022
- Led a project with cross-functional IT teams including software development, BA, and QA to design and implement a fully integrated and digital solution for Petroleum Management Inc, including an Android app & admin portal.
- Maintained relationships with vendors to lower costs by 10% and diversify capabilities.
- Facilitated communication between Clients, Development Teams, Project Delivery teams, Technical Support, External Partners, and Service Providers for project cohesion.
- Compiled project reports while maintaining and circulating project plans and other project control documentation.
- Monitored project progress and implement changes where necessary under Agile methodology.
- Ensured compliance with objectives, organizational policies, procedures, and standards for continuous improvement and opportunities to leverage lessons learned.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with stakeholders.
Consultant (Remote)
Filtrex Solution
01.2019 - 03.2020
- Overseeing project budget, delivery of project milestones to agreed deadlines, schedule, quality, and delivery of water pumps to match the scope of work.
- Understanding the client's project goals and acting as client liaison ensuring that client’s requirements, systems and processes are understood by the project delivery team.
- Augmented 30+ international vendor relationships with a focus on achieving better contract conditions for both parties involved.
- Performing day-to-day project administration such as managing documentation for all work undertaken and organizing and chairing Project meetings.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation while resolving or escalating critical issues to higher management.
Client Solutions Specialist
Entripy Clothing
05.2018 - 09.2018
- Providing exceptional service and positive client experience to new and existing clients in a prompt and professional manner via all client communication tools.
- Using CRM tools to help track and centralize interactions and comments with clients for all team members to access.
- Knowledge and utilization of all company web platforms, product offerings, and current promotions.
- Handling complaints and queries on daily basis to meet the KPIs of customer service.
Universal Banker
Scotiabank
10.2017 - 04.2018
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Prospected new business through networking, community outreach, and customer referral generation.
- Set risk management policies to mitigate bank losses.
- Understood and applied techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Research and resolve customer problems, acting as a customer liaison between other bank departments when necessary.
Product Manager
Maple Leaf Cement Factory Limited
03.2015 - 12.2016
- Researched, designed, and launched the paint product “Wall Coat” at a new distribution channel for the company to increase its product portfolio.
- Launched a product in national & international markets (India) in collaboration with clients from diverse cultural backgrounds.
- Collaborated with internal and external marketing and communication teams & agency partners on the concept and designing of marketing and promotional print media.
- Accelerated an ongoing client loyalty strategy by streamlining the process to increase participants trained per month by 10 times which as a result increased the company footprint by 50% within 1 year.
- Redesigned product positioning and pricing strategy for a new product as per market feedback that resulted in increasing profit by 200% within 4 months.
- Managed the day-to-day operations including budgeting $1.5 million and personnel management, for 18 months.
Project Management Officer
Church World Services Pakistan
05.2013 - 09.2014
- Planned, facilitated, and lead 45 training workshops to overcome gaps in capacity building of grass root Non-Government Organizations (NGOs).
- Liaised with an international donor “Bread for the World” (BFDW) for progress reports, and analysis reports to monitor the efficiency of the project.
- Upgraded analytics tools to allow senior management to increase understanding of project outcomes by maintaining accurate and up-to-date information on donation policies.
- 25% of participating CSOs improved their understanding of strategic plans, resource mobilization & sustainability, and organizational culture.
- Optimized project budget of Euros 987 million with monthly reporting. Scrutinized costs, timescales, and resources used to achieve targets with a budget saving of 30% in the foreign donations.
Education
Master of Arts - Developmental Studies
University College Dublin
Dublin, Ireland 09.2011 - 09.2012
MBA - Marketing
Lahore School Of Economics
Lahore, Pakistan 09.2004 - 09.2006
Skills
Critical Thinking
Task Driven
Product Development
Budgeting
Contract Management
Client Relationships
Vendor Management
Project Feasibility Analysis
Certification
PMP - Project Management Professional
courses
- Sales & Marketing Connections (Humber College) 2017
- Diploma in Social Media Marketing 2017
Timeline
Program Manager
ECapital Freight Factoring Inc
07.2024 - Current
PSM I- Professional Scrum Master
04-2024
Project Manager
ECapital Freight Factoring Inc
01.2023 - 07.2024
PMP - Project Management Professional
07-2022
Consultant (Remote)
Filtrex Solution
01.2019 - 03.2020
Client Solutions Specialist
Entripy Clothing
05.2018 - 09.2018
Universal Banker
Scotiabank
10.2017 - 04.2018
Product Manager
Maple Leaf Cement Factory Limited
03.2015 - 12.2016
Project Management Officer
Church World Services Pakistan
05.2013 - 09.2014
Master of Arts - Developmental Studies
University College Dublin
09.2011 - 09.2012
MBA - Marketing
Lahore School Of Economics
09.2004 - 09.2006
Project Manager
Origami Studios
4 2020 - 6 2022
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