Ayesha Ahmed
Milton
Summary
Motivated and results-driven retail associate with a strong background in customer service, point-of-sale operations, and product knowledge. Proven ability to build rapport with customers, drive sales through personalized recommendations, and maintain a high level of customer satisfaction. Experienced in handling cash transactions, managing inventory, and supporting team goals in fast-paced retail environments. Committed to delivering exceptional service and creating positive shopping experiences.
Overview
3
3
years of professional experience
Work History
Associate
Hugo Boss
10.2023 - 11.2024
- Using POS systems, handling cash, debit, credit, and returns with efficiency and professionalism.
- Resolved customer concerns with a calm and solutions-oriented approach, preserving brand reputation.
- Delivered exceptional customer service by assisting clients with product selection, styling, and sizing, enhancing the overall shopping experience.
- Built strong client relationships, contributing to repeat business and surpassing personal and store sales targets.
- Utilized Excel to manage and analyze datasets through pivot tables in repetitive manner to generate reports to compare current sales with historical data and planned targets to identify patterns and trends, enabling the teams to make data-driven decisions and improve business strategies
- Contributed to the team's ability to monitor progress and forecast outcomes effectively
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
Sales Associate/Cashier
Kate Spade
01.2023 - 09.2023
- Greeted customers to determine wants or needs.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Resolved customer complaints in a professional manner.
Store Associate
Winners
02.2022 - 12.2022
- Reconciled daily sales transactions against cash registers totals.
- Addressed customer questions and concerns regarding products and services.
- Processed returns and exchanges according to company policy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Computer Science - Computer Science
York University
Toronto, ON04.2026
Certificate -
Microsoft Azure Data Fundamentals
Toronto, ON04.2025
Skills
- Quality Assurance
- Customer service orientation
- Active listening
- Data Integrity
- Analytical Tools
- Tableau
- Excel
- Referential Data Analysis
- Pivot Tables
- Problem solving
- Multi-task management
- Customer relationship management
Timeline
Associate
Hugo Boss
10.2023 - 11.2024
Sales Associate/Cashier
Kate Spade
01.2023 - 09.2023
Store Associate
Winners
02.2022 - 12.2022
Bachelor of Computer Science - Computer Science
York University
Certificate -
Microsoft Azure Data Fundamentals
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