Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Ayesha Afsheen

Vancouver,BC

Summary

Resourceful and committed customer service professional with a proven ability to meet service level agreements, identify customer needs, and deliver seamless banking and retail solutions. Adept at applying ethical standards, adhering to regulatory requirements, and managing customer applications with accuracy and care. Possess a strong background in interpersonal communication, sales support, inventory management, and digital tools. Eager to contribute to a collaborative team environment while upholding the highest customer service and compliance standards.

Overview

4
4
years of professional experience

Work History

Customer Service Representative/Cashier (Part-Time)

Safeway
06.2024 - Current
  • Resolved over 100 customer inquiries weekly with professionalism and empathy, contributing to a 15% increase in customer satisfaction scores.
  • Processed transactions averaging $5,000+ per shift, including returns, exchanges, and loyalty signups with a 98% accuracy rate.
  • Collaborated across departments to support product rotation, merchandising, and customer requests, enhancing store appearance and improving upsell conversion by 12%.
  • Conducted due diligence in safeguarding customer financial data during transactions, ensuring compliance with security protocols and accuracy in daily cash reconciliation.
  • Collaborated across departments to support inventory management, improving stock accuracy and availability.

Student Ambassador (Contract)

Guard.me
06.2024 - 06.2025
  • Delivered presentations and information sessions to 200+ students, educating them on available insurance services and enrollment options.
  • Provided individualized guidance and followed up on service needs, improving student engagement by 20%.
  • Delivered workshops and educational sessions on student services, achieving high participation and satisfaction.
  • Assisted with customer applications for insurance programs, ensuring full accuracy and compliance with organizational policies.
  • Collaborated with cross-functional campus departments and external partners to manage events, marketing materials, and student outreach.

Peer Leader

University Canada West
09.2024 - 03.2025
  • Provided support and mentorship to new students by answering questions, sharing experiences, and offering advice on academic and personal matters.
  • Guided new students through onboarding and orientation activities, ensuring a positive start for over 100 students per term.
  • Promoted resources and digital tools available on campus, helping students adopt online services efficiently.

Sales Representative (Seasonal)

Canada Leads Marketing
04.2024 - 06.2024
  • Increased client base by 18% through consistent cold calling, lead follow-ups, and tailored service pitches.
  • Identified upselling opportunities during interactions and contributed to a $10,000 monthly revenue uplift.
  • Maintained CRM logs with customer needs and feedback, resulting in improved product targeting and 25% faster follow-ups.

Business Developer

Pulse Byte Software Limited Company
08.2021 - 06.2023
  • Developed and maintained strong client relationships, serving as the primary point of contact for customer inquiries, feedback, and support.
  • Developed long-term client relationships and expanded business partnerships by 20% year-over-year.
  • Supported customer onboarding, resolving technical and service-related concerns to ensure satisfaction.
  • Executed market research that contributed to new product campaigns and improved team targeting strategies.

Education

Master of Business Administration - Business Administration

University Canada West
06-2025

Bachelor of Commerce - Computers

MS Degree College
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Payment processing
  • Client relations
  • Microsoft outlook
  • Product knowledge
  • Administrative support
  • Customer relationship management (CRM)
  • Building rapport

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Peer Leader

University Canada West
09.2024 - 03.2025

Customer Service Representative/Cashier (Part-Time)

Safeway
06.2024 - Current

Student Ambassador (Contract)

Guard.me
06.2024 - 06.2025

Sales Representative (Seasonal)

Canada Leads Marketing
04.2024 - 06.2024

Business Developer

Pulse Byte Software Limited Company
08.2021 - 06.2023

Master of Business Administration - Business Administration

University Canada West

Bachelor of Commerce - Computers

MS Degree College

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Ayesha Afsheen