Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Ayeola Singh

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dynamic Distribution
06.2017 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Legal Receptionist

UL Lawyers
07.2017 - 10.2017
  • Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
  • Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
  • Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
  • Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
  • Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
  • Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
  • Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
  • Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.

Legal Receptionist

Nicole Mattews Family Law
04.2017 - 07.2017
  • Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
  • Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
  • Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
  • Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
  • Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.

Loan Officer

Insta Loans
03.2012
  • Evaluates loan applications and documentation by confirming credit worthiness
  • Improves loan applications and documentation by informing applicant of additional requirements
  • Rejects loans by explaining deficiencies to applicants
  • Approves loans by issuing checks or forwarding applications to loan committee
  • Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees
  • Helps customers by answering questions; responding to requests
  • Maintains customer confidence by keeping loan information confidential
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplishes bank mission by completing related results as needed.

District Manager

Dynamic Distribution Ent. Ltd
12.2012
  • Achieving consistent, proper, on-time delivery to subscribers; recruiting, training, and motivating independently contracted carriers; handling customer service requests and complaints to achieve customer satisfaction; increasing circulation by achieving sales goals, assisting in the overall operation of the distribution center.

Education

Diploma -

C.D.I. College
Hamilton, ON

12 -

Clarkson Secondary School
Mississauga, ON

Skills

  • Compliance Monitoring
  • Client Relationship Building
  • Conflict Management
  • Decision-Making
  • Attention to Detail
  • Customer Service
  • Productivity Improvements
  • Problem Solving
  • Decision Making
  • Conflict Resolution
  • Organizational Skills
  • Customer Relations

References

References are available on requests

Languages

English
Native or Bilingual

References

References available upon request.

Timeline

Legal Receptionist

UL Lawyers
07.2017 - 10.2017

Customer Service Representative

Dynamic Distribution
06.2017 - Current

Legal Receptionist

Nicole Mattews Family Law
04.2017 - 07.2017

District Manager

Dynamic Distribution Ent. Ltd
12.2012

Loan Officer

Insta Loans
03.2012

Diploma -

C.D.I. College

12 -

Clarkson Secondary School

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Ayeola Singh