- Volunteering
- Outdoor Recreation
- Reading
- I participate in various sports activities for physical activity, camaraderie, and personal growth
AYENI OLUWALANA SYLVESTER
Administrative Data Entry Executive
Toronto,ON
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Administrative Assistant
Corayana Enterprise
07.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Improved document processing speed by introducing automated templates for routine correspondence.
Customer Service Executive
Archiville Global Resources Ltd
11.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Operations Supervisor
Alpha Bet Conglomerate Ltd
02.2018 - 04.2021
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Reduced waste and optimized resource allocation with revamped inventory control system.
Education
High School Diploma -
St. Joseph's College
Ondo, Ondo State 05.2001 - 07.2007
Advanced Diploma in Business Management - Project Management
Institute of Business Management
Berlin, Germany 05.2001 - 05.2010
Associate of Science - Advanced Professional Certificate Business Administration
London School of Business Administration
Vintage House 36-37 Albert Embarkment, London, UK 05.2025 - Current
Skills
Excellent communication skills
Certification
Certification in Health and Safety - Fire Safety Training and Planning
Previous Experience
Yes
Interests
Timeline
Certification in CPR, AED and First Aid
05-2025
Associate of Science - Advanced Professional Certificate Business Administration
London School of Business Administration
05.2025 - Current
Certification in Health and Safety - Fire Safety Training and Planning
03-2025
Administrative Assistant
Corayana Enterprise
07.2023 - 12.2023
Customer Service Executive
Archiville Global Resources Ltd
11.2021 - 03.2023
Operations Supervisor
Alpha Bet Conglomerate Ltd
02.2018 - 04.2021
High School Diploma -
St. Joseph's College
05.2001 - 07.2007
Advanced Diploma in Business Management - Project Management
Institute of Business Management
05.2001 - 05.2010
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