MORUFAT Kanyinsola AYENI
Glace Bay,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
Cape Breton , NS
03.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Store clerk
SOBEYS
New Glasgow, Nova Scotia
06.2023 - 10.2023
- Loading and unloading of product for the sales floor
- Back room and inventory management
- Stocking products to shelves such as Dairy, frozen, and nonperishables
- Upholds and complies with company procedures, standards and policies in all situations
- Rotation of products
- Operating a cash register as needed for relief during the peak business hours
- Greets customer in a polite and friendly manner.
Store Clerk
ShopRite
Lagos, Nigeria
05.2022 - 03.2023
- Greet and assist customers in a friendly and professional manner, providing product information and answering inquiries
- Maintain a clean and organized store environment, including stocking shelves, arranging displays, and ensuring a visually appealing shopping experience
- Accurately process customer transactions, handle cash, credit card payments, and issue receipts
- Monitor and manage inventory levels, conduct regular stock checks, and assist in replenishing merchandise as needed
- Collaborate with team members to receive and verify incoming shipments, inspect products for quality, and update inventory records
- Assist with pricing, labeling, and merchandising to optimize sales and promote promotions effectively
- Handle customer returns and exchanges following store policies and procedures
- Provide excellent customer service by addressing customer concerns and resolving issues promptly and professionally.
Store Manager & Merchandiser
Spar Nigeria
Lagos, Nigeria
04.2020 - 03.2022
- Assisted the Store Manager in daily operations, including staff supervision, inventory management, and customer service
- Supported visual merchandising efforts to create an appealing store layout that enhances the customer shopping experience
- Conducted staff training and development programs to improve product knowledge and customer engagement
- Collaborated with the Store Manager to develop and implement marketing initiatives and promotional events
- Problem-solving and decision-making
- Multitasking
- Assisted in monitoring and optimizing inventory levels to meet customer demand and reduce carrying costs
- Played a key role in achieving and exceeding sales targets and store performance goals.
Education
Postgraduate Diploma - Business Management
Cape Breton University
Sydney, Canada05-2025
Bachelor of Science in Accounting -
Lagos State University
Lagos, NigeriaSkills
- Retail management
- Cash handling
- Customer service
- Operations point-of-sale systems satisfaction
- Inventory management
- Visual merchandising
- Strong communication
- Stock replenishment
- Store layout
- Interpersonal skills
- Retail merchandising expertise
- Customer Service
- Stocking and Receiving
- Transaction Processing
- Positive and professional
- Relationship Building
- Fitting room maintenance
- Problem-Solving
- Teamwork
- Retail Sales
- Sales expertise
- FLUENT IN [LANGUAGE]
- Product Merchandising
Timeline
Customer Service Representative
Foundever
03.2024 - 08.2024
Store clerk
SOBEYS
06.2023 - 10.2023
Store Clerk
ShopRite
05.2022 - 03.2023
Store Manager & Merchandiser
Spar Nigeria
04.2020 - 03.2022
Postgraduate Diploma - Business Management
Cape Breton University
Bachelor of Science in Accounting -
Lagos State University
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