Ayebatonye Oludiran
Saskatoon,Canada
Summary
Highly dedicated administrative assistant with a strong background in front office operations and exceptional customer service skills. Proven ability to handle feedback and complaints with professionalism, efficiently managing client relationships in a friendly manner. Always ready to offer assistance as needed. Successfully addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues successfully. Known for maintaining an upbeat and energetic attitude, even when faced with difficult situations, by utilizing resourcefulness and adaptability.
Overview
1
1
year of professional experience
Work History
Customer Service Advisor
HGS
03.2024 - Current
- Navigate through multiple software programs to relay direct and accurate information and to determine appropriate response, action, escalation, or referral, following established processes as required
- Receive, investigate, and respond to customer inquiries, complaints, and outage notifications and direct to the appropriate resource as required
- Multitask between computer use and maintaining conversations with customers while ensuring accuracy and attention to detail
- Handle sensitive issues to ensure customer satisfaction, while demonstrating professionalism, empathy, and creativity
- Research and offer solutions that are adapted to client needs while promoting and selling company products or services
- Provide front-line service and information to customers concerning services, rates available, sign-up policies for both telephone and in-person inquiries
- Participate in continuous educational and professional development as required
Education
Bachelor of Art - Linguistics
University of Ibadan
Skills
- Communication
- Client-Focused Attitude
- MS Office
- Database Management
- Teamwork
- Working Independently
- Customer service excellence
- Complaint handling
- Customer relations
- Customer focus
- Inter-department collaboration
- Call center experience
Timeline
Customer Service Advisor
HGS
03.2024 - Current
Bachelor of Art - Linguistics
University of Ibadan
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