AYEBANIMI EDOUGHA
Welland
Summary
Forward thinking and resourceful professional with 2+ years of experience in customer service and the proven ability to assist customers with a well-informed selection of suitable products and services. Demonstrate exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Customer focused and experienced in call center and retail operations with the proven ability to work towards and consistently exceed targets.
Overview
3
3
years of professional experience
Work History
Quick Service Food Server
Skylon Tower
04.2024 - Current
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
Seasonal Sales Associate
La Vie En Rose Outlet & Aqua
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server/Restaurant Waiter
Bismark Services
03.2022 - 07.2023
- Provided excellent customer service to ensure satisfaction
- Took orders from customers accurately and in a timely manner
- Prepared drinks according to standard recipes
- Monitored dining room for cleanliness and proper set-up at all times
Customer Service Representative
Glutality
08.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Answered incoming calls and emails, providing customer support or assistance with product and service transactions
Education
Associate of Applied Science - Computer Programming
Niagara College
Welland, ON06-2025
High School Diploma - Science
Malizzy High School
07.2020
Skills
- Time Management
- Good communication
- Team collaboration
- Computer engagement
- Complaint Resolution
- Business Development
- Problem Solving
- Microsoft Office
- Good in the utilization of Microsoft EXCEL and Microsoft WORD
Languages
English
Native or Bilingual
Timeline
Quick Service Food Server
Skylon Tower
04.2024 - Current
Seasonal Sales Associate
La Vie En Rose Outlet & Aqua
11.2023 - 01.2024
Server/Restaurant Waiter
Bismark Services
03.2022 - 07.2023
Customer Service Representative
Glutality
08.2021 - 02.2022
High School Diploma - Science
Malizzy High School
Associate of Applied Science - Computer Programming
Niagara College
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