AYEAH JOAN CHUFI
Airdrie,AB
Summary
Motivated bilingual (English/French) Customer Service Representative with over a year of experience delivering customer-centered solutions and fostering positive customer relationships. Seeking to join this company to leverage required skills in customer engagement, technology, and multitasking within a remote work environment that champions career growth, inclusivity, and team success.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the customer service representative role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bali Central Coorporative Credit Union Limited
09.2022 - 08.2024
- Provided effective inbound support using guided call flows to address and resolve customer inquiries and technical issues
- Demonstrated knowledge of smartphones, tablets, and computers, to assist customers efficiently
- Tracked, documented, and retrieved customer information using database systems, ensuring accurate and seamless support experiences
- Offered additional products/services, promoting value and enhancing customer satisfaction
- Maintained high levels of empathy and professionalism, delivering expert customer experiences that foster brand loyalty
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
SQL Server Database Administrator
Cabinn Hotel
09.2021 - 04.2024
- Ensured data integrity and security through the implementation of comprehensive backup and recovery plans.
- Oversaw disaster recovery planning initiatives to ensure minimal disruption in the event of unexpected system outages or failures.
- Participated in troubleshooting efforts for complex database-related issues as part of a collaborative problem-solving approach among colleagues.
- Set up and controlled user access levels across databases to protect important data.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
Education
Masters - Political Science, Global Gender studies
Aalborg University
01.2023
Skills
- Computer navigation skills
- Familiarity with various OS (iOS, Windows)
- Customer engagement
- Handling high-paced environments
- Distraction-free workspace
- High-speed internet
- Personal computer setup suitable for remote tasks
- Excellent verbal communication skills
- Excellent written communication skills
- Focus on clarity
- Customer satisfaction
- Active Listening
- Critical Thinking
- Team Development
- Problem-solving abilities
Additional Qualifications
- Familiar with Database administration: Some experience with SQL server database administration
- Commitment to Continuous Learning: Eager to expand technical knowledge and customer service skills through learning and leadership development programs
- People-First Approach: Strong sense of empathy and integrity in customer interactions, with a passion for creating positive experiences
Professional Development
- Paid Training Programs: Completed foundational training for customer service skills and call flow management in a tech support environment
- Performance-Based Incentives: Recognized for maintaining high customer satisfaction and first-call resolution rates
- Diversity and Inclusion: Active participant in workplace events that promote inclusivity, team appreciation, and community support
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Representative
Bali Central Coorporative Credit Union Limited
09.2022 - 08.2024
SQL Server Database Administrator
Cabinn Hotel
09.2021 - 04.2024
Masters - Political Science, Global Gender studies
Aalborg University
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