Ayden McDonald
Ottawa,ON
Summary
Versatile worker successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with a history of streamlining operations and increasing results. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Proficient in management, staff training, organization, and staff hiring.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Magic Mountain
05.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Completed bi-weekly payroll for employees.
Team Captain
Magic Mountain
08.2020 - 08.2021
- Worked as a productive and positive team leader to create a safe, and friendly work space
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
Park Attendant
Magic Mountain
07.2019 - 08.2020
- Handled food with sanitation and safety in mind
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Worked controls, buttons and switches to safely operate rides.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
Poll Worker
Elections Canada
10.2019 - 10.2019
- Created an organized station to the assist the public through the voting process
- Worked to ensure a positive and hassle-free customer experience
- Educated first-time voters on proper voting procedure, promoting confidence in their ability to cast an informed ballot.
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Checked addresses, IDs and registration cards.
Counselor Assistance
Tim Hortons Foundation Leadership Camp
10.2018 - 10.2018
- Assisted the Camp Counselor and handled a variety of tasks
- Provided a friendly environment for the children attending the camp
- Coordinated group activities to foster teamwork and enhance camper experience.
- Delivered conflict resolution support to campers, promoting positive relationships.
Education
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON06-2025
Skills
- Operations management
- Microsoft office
- Staff Hiring
- Performance monitoring
- Task delegation
- Staff supervision
- Staff Training
- Customer relations
- Operational planning
- Productivity management
- Employee engagement
- New hire orientation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Operations Supervisor
Magic Mountain
05.2022 - Current
Team Captain
Magic Mountain
08.2020 - 08.2021
Poll Worker
Elections Canada
10.2019 - 10.2019
Park Attendant
Magic Mountain
07.2019 - 08.2020
Counselor Assistance
Tim Hortons Foundation Leadership Camp
10.2018 - 10.2018
Bachelor of Arts - Psychology
Carleton University
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