Ayden Ireland
London,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes, supporting team objectives and customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Part-Time Customer Service
Columbia Sportswear Employee Store
12.2020 - Current
- Provide excellent customer service focused on product knowledge, fittings and a pleasant shopping experience.
- Listen to customer needs and respond with accurate information on products and their use.
- Assist with various other duties including stocking, cleaning, Covid health practices, crowd management.
Membership Services Representative
YMCA Of Southwestern Ontario
09.2023 - 09.2025
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Facilitated membership inquiries, resolving issues promptly and effectively.
- Coordinated onboarding processes for new members, ensuring smooth integration into programs.
- Managed membership database updates, maintaining accurate records and information integrity.
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Engaged community at fairs and special membership drive events.
Water Front Director
YMCA Of Southwestern Ontario
06.2022 - 09.2025
- Oversaw daily operations of waterfront activities, ensuring safety and compliance with regulations.
- Developed and implemented training programs for staff to enhance skill sets and service quality.
- Managed daily operations effectively, ensuring timely completion of tasks and smooth functioning of the waterfront area.
- Facilitated Water front activities for groups of 12 to 30 staff and campers, providing fun, safe and engaging water front activities.
Flexible Sales Advisor
Mountain Equipment Company
01.2024 - 06.2025
- Enhanced customer engagement through knowledgeable product demonstrations and personalized recommendations.
- Maintained high standards of merchandise presentation, ensuring compliance with company visual merchandising guidelines.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction and loyalty through exceptional service delivery.
- Trained new staff on product knowledge and customer service best practices, fostering a collaborative team environment.
- Developed promotional displays that increased product visibility and attracted customer attention within retail space.
Education
Bachelor of Arts - Politics And International Relations And History
Western University
London, Ontario04-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Flexible and adaptable
- Verbal communication
- Computer skills
- Organization and time management
Languages
English
Native or Bilingual
Certification
Standard First Aid and CPR
Mental Health First Aid
Concussion Prevention and Response
Timeline
Flexible Sales Advisor
Mountain Equipment Company
01.2024 - 06.2025
Membership Services Representative
YMCA Of Southwestern Ontario
09.2023 - 09.2025
Water Front Director
YMCA Of Southwestern Ontario
06.2022 - 09.2025
Part-Time Customer Service
Columbia Sportswear Employee Store
12.2020 - Current
Bachelor of Arts - Politics And International Relations And History
Western University