Customer Service Representative with extensive experience at Tyee Marine, specializing in cash handling and complaint resolution. Proven track record of enhancing customer satisfaction through effective communication and collaboration. Skilled in inventory management and training new staff, with additional experience in shipping and receiving operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Tyee Marine
Campbell River, British Columbia
08.2024 - 04.2025
Accurately processed credit card transactions.
Belts, emptying trash cans, and organizing racks/shelves.
Adhered to company policies
Handled customer complaints and concerns promptly.
Stocking shelves.
Greeted customers and provided friendly customer service.
Answered phone calls to assist customers with questions and orders.
Built and maintained productive relationships with employees.
Organized items purchased by customers
Answered incoming phone calls from customers
Counted tills at beginning of shift
Scanned items and checked pricing on cash register for accuracy.
Operated cash registers to process payments for goods and services.
Trained and mentored new cashiers
Prepared invoices for customers, ensuring accuracy prior to shipment.
Checked items to be shipped
Received incoming shipments
Education
High School Diploma -
Robron Center
Campbell River, BC
06-2024
Skills
Customer service
Cash handling
Inventory management
Point-of-sale operation
Adaptive team player
Complaint handling
Verbal and written communication
Refund management
Team collaboration
Problem solving
Delivery scheduling
Retail sales customer service
Box and container packing
Receiving protocols
Shipping documentation
Returns processing
Shipment tracking
Proficient with computers and technical troubleshooting