Ayden Ali
Calgary,AB
Summary
Hardworking and reliable leader with strong ability in communications and customer satisfaction. Offering reliability, collaboration skills and always searching for ways to improve my work. Organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Catering, Bartending and Serving
An Affair To Remember
Calgary, AB
07.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Monitored inventory levels of catering supplies and equipment.
- Responded promptly to customer inquiries and complaints.
- Supervised the preparation of food items according to recipes or standards.
- Provided training for all catering staff on service techniques, product knowledge and safety protocols.
- Processed payments from customers in a timely manner using various payment methods including credit cards, cash and checks.
- Assisted in planning special events by providing input on menu selections, decorations, staffing needs.
- Used change methodologies to increase sales and led projects for increased productivity.
Catering, Bartending and Serving
Winsport Canada
Calgary, AB
05.2022 - 07.2022
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Established standards for personnel performance and customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Stocked server areas with supplies before, during and after shifts.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
Liquor Store Clerk
Ace Liquor
Calgary, AB
05.2021 - 09.2021
- Prepared and checked cashier register tills.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Transported materials to processing and shipping using conveyors, pumps and hand trucks.
- Scanned customer purchases and supported transactions to streamline sales process.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 18.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
Cashier/Customer Service Cashier
Sobeys
Calgary, Alberta
10.2019 - 05.2021
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Greeted customers and responded to informational requests.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Cross-trained in bakery roles in order to provide skilled backup for team members.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Multiple good reviews from customers on surveys, goggle reviews etc.
Education
Bachelor of Arts - Sociology
Mount Royal University
Calgary, AB05.2025
High School Diploma -
Robert Thirsk High School
Calgary, AB05.2021
Skills
Bilingual: speaks both English and French fluently Received DELF certification for french from the government of Canada
- Collaboration
- Communication
- Active listening
- Time management
- Friendly, positive attitude
- Communication Proficiency
- Problem-Solving
- Student Engagement
- Mentoring Abilities
Volunteering
Provided food baskets and clothing for refugees
Regular volunteer at the calgary food bank providing meals
Helped to organize events and planning with local charity groups
Refrences
References available upon request.
Timeline
Catering, Bartending and Serving
An Affair To Remember
07.2022 - Current
Catering, Bartending and Serving
Winsport Canada
05.2022 - 07.2022
Liquor Store Clerk
Ace Liquor
05.2021 - 09.2021
Cashier/Customer Service Cashier
Sobeys
10.2019 - 05.2021
Bachelor of Arts - Sociology
Mount Royal University
High School Diploma -
Robert Thirsk High School
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