Aydarus Mursal Ibrahim
Brooks,AB
Summary
Dynamic customer service professional with proven expertise in complaint handling and CRM software, honed at MC Donald's SK and Real Canadian Super Store. Excelled in team collaboration and enhancing customer satisfaction through efficient process optimization. Achieved significant reductions in wait times, demonstrating a strong commitment to customer relationship management and service excellence. Knowledgeable [Desired Position] with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service
MC Donald's SK
10.2022 - 04.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
Costumer Service
Real Canadian Super Store
04.2022 - 09.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
Education
High School Diploma -
Aljaziira Secondary School
Somalia06-2016
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Online chat and email
- Customer Relationship Management
Languages
English
Elementary
Timeline
Customer Service
MC Donald's SK
10.2022 - 04.2024
Costumer Service
Real Canadian Super Store
04.2022 - 09.2022
High School Diploma -
Aljaziira Secondary School
Similar Profiles
Leïla BORESLeïla BORES
Assistant de manager at Mc Donald'sAssistant de manager at Mc Donald's
Layla GaradLayla Garad
Server at Mc Donald'sServer at Mc Donald's
MOSES KASINDIMOSES KASINDI
Equipier at Mc Donald'sEquipier at Mc Donald's