Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Ayberk Yildizeli

Ayberk Yildizeli

Kitchener,ON

Summary

I am a person who is dedicated to continuous self-improvement on the path to success. With over 4 years of experience in customer satisfaction and support, I have achieved numerous significant accomplishments during this period. My ability to acquire a multitude of experiences simultaneously has turned me into a quick learner and a solution-oriented professional. My strong foundation lies in handling complex problems and collaborating effectively with others.
I maintain an open mindset, always eager to further develop myself and explore new opportunities. I possess the capacity to complete tasks promptly and with a high level of quality. With these skills, I stand out as a professional who can adapt rapidly to any task at hand and is committed to achieving outstanding results.
My customer-centric approach, collaborative skills, and dedication to continuous improvement form the essential elements required for success in any project.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Associate

Vlmedia
05.2020 - Current
  • To manage the community
  • To operate assigned business partners
  • To track the performances of each business partner and provide suggestions for improvement
  • To prepare a weekly report in case business partners
  • To communicate with different types of members, stakeholders, and departments within the organization.

Operation Specialist

Turkish Airlines
03.2017 - 10.2017
  • Helping with specific queries related to customer issues.
  • Responding to customer complaints and provide help.

International Communications Specialist

Global Bilgi Turkcell
08.2016 - 03.2017
  • Answered client queries and complaints to provide strong customer service.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.

Audio Visual Specialist

Corey Union At SUNY Cortland
09.2014 - 05.2015
  • Set up projectors, laptops, and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.

Bistro Dinning Room Assistant

ASC Dining Services
04.2013 - 09.2014
  • Taking care of serving stations.
  • Managing supply inventory, and ordering.

English Language Teacher

Scuola Media Divisione Julia High School
03.2012 - 05.2012
  • Successfully improved Italian-speaking students' English grammar and vocabulary levels through written and interactive activities.
  • Tutored and assisted students to help with English language comprehension and mastery.

Education

MBA - International Business

THWS
Würzburg, Germany
04.2019

Bachelor of Arts - Teaching English To Speakers of Other Languages (TESOL)

Anadolu University
Eskisehir, Turkey
05.2016

Bachelor of Arts - Teaching English To Speakers of Other Languages (TESOL)

State University of New York Cortland
Cortland, NY, USA
05.2015

Skills

  • Performance Improvement
  • Program Support
  • Document Management
  • Customer Experience
  • Community Engagement
  • Special Projects
  • Microsoft Office
  • Customer Satisfaction
  • Partnership Development
  • Community Association Support

Languages

English
Full Professional
German
Elementary
Turkish
Native or Bilingual

Certification

  • Second Language Educators Conference at Suny Cortland University/ NY
  • Achievement and Leadership Certificate
  • AV assistant
  • ChatGPT and Generative AI: The Big Picture
  • Understanding and Applying Leadership Styles
  • Data Science: The Big Picture
  • Communicating Effectively in Project Environments
  • Certification in Business Data Analytics (IIBA®- CBDA): Getting Started
  • Better Communication for Better Relationships
  • Becoming a Better Communicator

Timeline

Community Associate

Vlmedia
05.2020 - Current

Operation Specialist

Turkish Airlines
03.2017 - 10.2017

International Communications Specialist

Global Bilgi Turkcell
08.2016 - 03.2017

Audio Visual Specialist

Corey Union At SUNY Cortland
09.2014 - 05.2015

Bistro Dinning Room Assistant

ASC Dining Services
04.2013 - 09.2014

English Language Teacher

Scuola Media Divisione Julia High School
03.2012 - 05.2012

MBA - International Business

THWS

Bachelor of Arts - Teaching English To Speakers of Other Languages (TESOL)

Anadolu University

Bachelor of Arts - Teaching English To Speakers of Other Languages (TESOL)

State University of New York Cortland
Ayberk Yildizeli