Aya Yusuf Palacios
El Centro
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Cinnabon
Assistant Manger
08.2023 - 04.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Supported training initiatives for new employees, enhancing team capabilities.
- Maintained inventory records using advanced management systems to ensure availability.
- Collaborated with management to develop strategic plans for team performance enhancement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Representative
Target
09.2023 - 03.2024
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Assisted in maintaining store inventory accuracy through effective monitoring and reporting.
- Provided product knowledge and recommendations to enhance customer experience.
- Collaborated with team members to streamline service processes and improve efficiency.
- Handled returns and exchanges, adhering to company policies for consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier Team Lead
Chick-fil-A
01.2021 - 07.2022
- Led team in providing exceptional customer service during peak hours.
- Trained and mentored new cashiers on operational procedures and company policies.
- Oversaw cash handling processes, ensuring accuracy and compliance with company standards.
- Implemented efficiency improvements to streamline checkout processes, reducing wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Assisted in inventory management, monitoring stock levels and coordinating restocking efforts.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Science - Clinical Psychology
Chaffey College
Rancho Cucamonga, CA08-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Organization and time management
- Dependable and responsible
- Attention to detail
Languages
Arabic
Limited Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Target
09.2023 - 03.2024
Cinnabon
Assistant Manger
08.2023 - 04.2025
Cashier Team Lead
Chick-fil-A
01.2021 - 07.2022
Bachelor of Science - Clinical Psychology
Chaffey College