Ayat Al Hajjaj
Fountain Valley
Summary
I am dedicated and passionate about contributing to the healthcare industry by bringing my skills and enthusiasm in healthcare management, office administration, and patient support. With a strong foundation in organizational leadership, patient care coordination, and office operations, I am committed to enhancing efficiency, improving patient experiences, and supporting healthcare teams in delivering high-quality care. I would want to contribute to the efficient running of healthcare facilities through the management of administrative functions, smoothing office processes, and ensuring that patients get the best service in a caring, efficient environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Donuttery
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist Administrator
The Super Dentists Oceanside
12.2021 - 01.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Volunteer
Operation Smile
05.2021 - 07.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted donations to organization by strategizing and executing fundraising events.
- Amplified non-profit reach by managing social media campaigns.
- Provided emotional support and companionship to elderly in community homes.
Education
Associate of Arts - Healthcare Management
Orange Coast College
Costa Mesa, CA11-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Decision Making
- Clinical Knowledge
- Conflict Resolution
- Strategic Planning
- Accountability
- Call center experience
- Scheduling
- Follow-up skills
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
The Donuttery
02.2023 - Current
Receptionist Administrator
The Super Dentists Oceanside
12.2021 - 01.2023
Volunteer
Operation Smile
05.2021 - 07.2021
Associate of Arts - Healthcare Management
Orange Coast College
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