Ayanle Mohamud
Mississauga,ON
Summary
Results-driven Account Manager with a strong background in customer relations, sales operations, and business development. Experienced in managing client accounts, processing orders/invoices, and identifying new business opportunities. Skilled in handling customer inquiries, negotiating pricing, and ensuring seamless transactions. Adept at using MS Office and CRM tools to optimize workflow and sales performance. Passionate about delivering exceptional client service and driving revenue growth.
Overview
15
15
years of professional experience
Work History
Accounts Manager
Care Rx Pharmacy
05.2019 - Current
- Managed client accounts, ensuring accurate invoice processing and timely payments, resulting in improved revenue tracking.
- Negotiated pricing and payment terms with government assistance programs and private insurance providers to maximize collections.
- Provided customer support, resolving account-related issues efficiently and ensuring high client satisfaction.
- Analyzed financial data to optimize cash flow and improve accounts receivable processes.
- Proactively identified business opportunities to streamline payment workflows and enhance operational efficiency.
- Strengthened relationships with key clients, leading to increased repeat business.
Subsidy Manager
Calgary Urban Project Society
01.2015 - 02.2019
- Managed a rent subsidy program, assisting over 200 clients with financial planning and securing housing solutions.
- Built strong relationships with clients and landlords to facilitate long-term agreements and financial assistance.
- Conducted market research to identify affordable housing options and negotiate competitive rental rates.
- Led financial counseling sessions, educating clients on budgeting, savings, and financial literacy.
- Conducted market research to identify client needs and adjusted offerings accordingly, increasing customer satisfaction.
Daily Banking Advisor
Scotiabank
11.2009 - 05.2014
- Provided high-quality customer service to personal banking clients, ensuring a seamless experience.
- Processed customer transactions efficiently while identifying sales opportunities for financial products.
- Referred potential clients to the sales team, contributing to revenue growth.
- Advised customers on financial products, including credit solutions and investment options.
Education
BBA - Business Management
SAIT
Calgary, AB09-2011
Skills
- Customer Account Management
- Sales & Business Development
- Order Processing & Quotation Management
- Payment workflows
- Financial Planning & Budgeting
- Customer service
- Client relationship management
- Accounts receivable management
- Database management
- CRM & MS Office Suite (Excel, Word, Outlook)
Accomplishments
- Managed a $4 million rent subsidy program, assisting over 600 low-income individuals with housing support.
- Spearheaded a financial literacy initiative, helping over 100+ clients develop budgeting and savings skills.
- Recognized as “Top Performer” for customer service excellence, achieving a 100% satisfaction rating.
Languages
Timeline
Accounts Manager
Care Rx Pharmacy
05.2019 - Current
Subsidy Manager
Calgary Urban Project Society
01.2015 - 02.2019
Daily Banking Advisor
Scotiabank
11.2009 - 05.2014
BBA - Business Management
SAIT
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