Ayana Imamura
Surrey,BC
Summary
Having over a decade of experience in business management, I consider myself an accomplished, driven leader with a distinguished career delivering excellence in leading new business initiatives and driving sales. As a natural consensus builder, with extensive experience in business development, business turnaround, problem-solving, increasing sales, strategy development, and cross-functional team leadership, I am ready to nurture/empower high-performing teams to position new products, deliver stellar sales, and generate robust revenues. My greatest strengths lies in identifying talent and placing them in the business according to their strengths. I am very highly adept at utilizing my team’s strengths and working on their weaknesses on the side, hence I create a Great Place to Work where I have motivated individuals around me all the time.
Overview
21
21
years of professional experience
Work History
Business Manager
Niazi Motors Ltd.
01.2019 - 04.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services
- Managed book-keeping and invoices
Supervisor/Store Supervisor/Human Resources Recruiter Coordinator
Brooks Brothers
08.2012 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Conducted candidates screening process including phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Created and updated job postings on job hiring websites and managed the applicants' files.
Recruitment Specialist
Pan-Pacific Personnel
11.2014 - 06.2015
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
Department Manager
Relia Communication Inc.
05.2008 - 09.2010
- Oversaw data call center operations ensuring satisfactory results on B to B, and B to C settings.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reported data analyses weekly and monthly for the call center operation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Hired, trained, and motivated employees with different backgrounds to be productive and engaged in the Japanese work environment.
- Controlled costs to keep the business operating within budget and increase profits.
Supervisor
Relia Communication Inc.
05.2003 - 04.2008
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Accompanied Manager in conducting job interviews for new candidates (English and Japanese).
Education
Diploma - Immigration Practitioner Diploma
CSIC E-Academy
Toronto, ON (On-line Course)11.2020
BBA - Business Management
SANNO University
Tokyo, Japan03.2011
Associate of Arts - General Study
Central Texas College
Atsugi, Japan12.2004
Skills
- Financial Management
- Customer Service Management
- Employee Management
- Obtain RCIC license
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Business Manager
Niazi Motors Ltd.
01.2019 - 04.2024
Recruitment Specialist
Pan-Pacific Personnel
11.2014 - 06.2015
Supervisor/Store Supervisor/Human Resources Recruiter Coordinator
Brooks Brothers
08.2012 - 09.2020
Department Manager
Relia Communication Inc.
05.2008 - 09.2010
Supervisor
Relia Communication Inc.
05.2003 - 04.2008
Diploma - Immigration Practitioner Diploma
CSIC E-Academy
BBA - Business Management
SANNO University
Associate of Arts - General Study
Central Texas College
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