Summary
Overview
Work History
Education
Skills
Timeline
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Ayana Dalzine

Mississauga,Ontario

Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

IntouchCX
Winnipeg, MB
01.2021 - 11.2023
  • Responsibilities included handling escalated members, data entry, navigating through numerous platforms, completing all sorts of processes and commuting with logistics partners.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Hostess

Person Airport-Mill St Brewery
Mississauga, ON
01.2017 - 01.2020
  • Responsibilities included working in high volume settings, taking customer orders, cleaning common areas and problem solving.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Enforced all alcohol laws strictly while serving alcoholic beverages.
  • Ensured compliance with health and safety regulations at all times.

Front Desk Agent

Krown Rust Control
Mississauga, ON
01.2014 - 01.2017
  • Responsibilities included organizing members invoices, mailing reminders, maintenance, data entry and scheduling customers.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

Education

Some College (No Degree) - Personal Support Worker

CIMT College
Malton, ON

HIGHSCHOOL DIPLOMA -

LINCLON.M.ALEXANDER

Skills

  • Data entry
  • Communication
  • Logistics
  • Organization
  • Report Generation
  • Paperwork Processing
  • Account Updating
  • Data Collection
  • Data Entry
  • Information Security
  • Complaint Resolution
  • De-Escalation Techniques

Timeline

Customer Service Representative

IntouchCX
01.2021 - 11.2023

Hostess

Person Airport-Mill St Brewery
01.2017 - 01.2020

Front Desk Agent

Krown Rust Control
01.2014 - 01.2017

Some College (No Degree) - Personal Support Worker

CIMT College

HIGHSCHOOL DIPLOMA -

LINCLON.M.ALEXANDER

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Ayana Dalzine